Hanna Melnikova

I am a dynamic and results-oriented customer service manager with over 3+ years of experience in enhancing customer experiences through effective communication and teamwork. My journey in customer service has been marked by a commitment to understanding customer needs and implementing strategies that foster satisfaction and loyalty. I thrive in fast-paced environments and have a proven track record of reducing handle times and increasing satisfaction rates through personalized approaches.

I worked as a Content Reviewer for YouTube monetization, where I utilized my analytical skills to ensure compliance with company policies. My efforts led to innovative changes that improved team collaboration and efficiency. I am multilingual, fluent in English, beginner in Spanish, Intermediate in Polish, native in Ukrainian, and C1 in Russian, which allows me to connect with a diverse customer base and address their concerns effectively.

My educational background includes an Associate of Science from Kharkiv College of Textile and Design, where I honed my problem-solving skills. I am passionate about merging customer support with technology and personal skills to drive growth in my career. I am eager to take on new challenges that will allow me to further develop my expertise in customer service management.