Open to opportunities

Maria P

@athymp

Client-focused banking operations professional with strong compliance, customer service, and process-improvement experience.

Greece

Message

What I'm looking for

I am looking for roles in banking operations or customer service where I can apply compliance expertise, improve processes, and grow into broader compliance or operations responsibilities.

I am a banking operations and customer service professional who transitioned from hospitality into financial services, bringing hospitality’s attention to detail, warmth, and a results-oriented attitude. Over eight years I have developed strengths in regulatory request handling, GDPR-compliant documentation, sanctions screening, and ensuring data integrity while supporting customers across digital and in-branch channels.

I have contributed to process improvements and role standardization by creating training materials, procedural guidelines, and shared tracking systems, and I consistently apply strong communication and problem-solving skills to resolve client issues and maintain audit-ready records.

Experience

Work history, roles, and key accomplishments

Legacy Operations Analyst

Citibank

Nov 2025 - Feb 2026 (3 months)

Managed regulatory requests and legal documentation related to asset seizures and fund blocks, conducted sanctions screening via daily report reviews, and ensured CRM/ERP logging for audit traceability.

Legal Documentation CRM GDPR Compliance Case Management

Customer Service Representative

National Bank of Greece

Mar 2025 - Jul 2025 (4 months)

Assisted customers with card activation, PIN delivery, statements and digital banking troubleshooting, providing clear, security-focused guidance and resolving transaction issues to maintain service quality.

Card Servicing Digital Banking CRM

Collections Advisor

Intrum ICS

Nov 2020 - Aug 2024 (3 years 9 months)

Managed collections activities, identified data inconsistencies and duplicate accounts, developed training materials and process guidelines, and implemented an Excel tracking system to streamline case management.

Collections Data Validation Training Development CRM

Busser

Mystilli

Jan 2020 - Dec 2020 (11 months)

Maintained table presentation and station cleanliness, adhering to COVID-19 safety protocols to ensure organized and welcoming dining experiences.

Customer Service Team Support Time Management

Assistant Waitress

Four Seasons Astir Palace

Jan 2019 - Dec 2019 (11 months)

Improved service efficiency by reducing idle time during food delivery, trained new hires and assisted barista/bartender operations during peak periods to enhance team performance.

Staff Training Food Service Barista Support Peak Period Operations

Guest Relations Officer

Ikos Dassia

Jan 2018 - Dec 2018 (11 months)

Managed pantry inventory and guest orders including special dietary requests, supervised service staff to maintain 5-star standards, and compiled daily/weekly operational reports for management.

Guest Relations Inventory Management Team Supervision Customer Service