emna hannefi

Led a team of 12+ analysts in optimizing complaint resolution and incident management processes, achieving a 30% improvement in efficiency. Developed KPIs to measure service recovery and customer satisfaction while ensuring compliance with regulatory requirements.

Led a team of 12+ analysts in optimizing complaint resolution and incident management processes, achieving a 30% improvement in support efficiency. Developed KPIs to measure service recovery and customer satisfaction while ensuring compliance with regulatory requirements.

Managed a team focused on optimizing customer experience and complaint resolution, improving issue resolution efficiency by 25%. Implemented internal control systems to reduce service failures and financial risks.

Managed a team focused on customer experience optimization and high-impact complaint resolution, improving issue resolution efficiency by 25%. Implemented internal control systems to reduce service failures and financial risks.

Optimized internal audit workflows, achieving a 30% improvement in review efficiency. Developed financial strategies to maximize profitability while ensuring compliance with GDPR and customer protection regulations.

Optimized internal audit workflows, achieving a 30% improvement in review efficiency. Developed financial strategies to maximize profitability while ensuring compliance with GDPR regulations.

Executed compliance audits and implemented risk mitigation strategies, effectively reducing financial exposure. Developed quality assurance protocols to enhance accuracy levels by 25%.

Executed compliance audits, shrinking risk gaps by 30%. Implemented risk mitigation strategies and enforced quality assurance protocols to enhance accuracy levels.

Streamlined procurement risk audits to mitigate fraud exposure and safeguard financial integrity. Monitored high-risk transactions to reduce fraud incidents and ensure GDPR compliance.

Streamlined procurement risk audits and monitored high-risk transactions to mitigate fraud exposure. Ensured compliance with GDPR and enhanced transaction oversight.

Supported regulatory audits and conducted risk assessments to ensure compliance with European financial laws. Assisted in risk reporting to enhance data accuracy and transparency.

Supported regulatory audits ensuring compliance with European financial laws. Conducted risk assessments and improved internal control effectiveness.

Pursued a Master's degree in International Business Management, focusing on global business strategies, financial management, and market analysis.

Completed a Bachelor's degree in Financial Management, covering topics such as financial analysis, investment strategies, and corporate finance.