BOBrenda Otieno
@brendaotieno
Customer sales professional driving revenue growth, client retention, and exceptional service across retail and insurance.
KenyaWhat I'm looking for
I am a dynamic Customer Sales Agent with 5+ years of experience delivering exceptional client service and exceeding sales targets across retail and insurance sectors.
I have a proven track record of boosting revenue—exceeding sales targets by up to 30%, increasing client retention by 25%, and adding 50+ qualified clients to pipelines—while maintaining a 95% customer satisfaction rate.
I combine consultative selling, CRM proficiency (Salesforce, HubSpot), strong communication, and analytical insight to resolve complex inquiries, streamline campaigns, and drive cross-sell and up-sell opportunities.
Experience
Work history, roles, and key accomplishments
Customer Sales Agent
Nairobi Central Hardware
Jan 2024 - Present (2 years)
Provided high-level inbound customer support and troubleshooting while executing proactive sales strategies that engaged new and existing customers to drive revenue growth and maintain a 95% satisfaction rate.
Customer Sales Agent
M-Gas Ltd
Jan 2021 - Jan 2024 (3 years)
Increased client retention 25% through consultative selling and personalized follow-ups, consistently achieving 120% of monthly sales targets and adding 50+ clients to the pipeline within eight months in 2022.
SISales Executive
Sanlam General Insurance
Jan 2018 - Jan 2021 (3 years)
Managed key client portfolios and exceeded individual sales targets by 30%, driving 40% referral business and contributing to 25% of regional sales volume through targeted regional campaigns.
Education
Degrees, certifications, and relevant coursework
The Institute of Finance Management
Bachelor of Science, Insurance and Risk Management
Bachelor of Science in Insurance and Risk Management awarded in 2017.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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