Open to opportunities

Belinda Achieng

@belindaachieng

Sales Development and Pipeline Specialist delivering qualified leads, disciplined follow-ups, and accurate CRM-managed pipelines.

Kenya

Message

What I'm looking for

I’m looking for a role where I can drive outbound lead generation, qualify prospects, and manage CRM pipelines end-to-end—working in a fast-paced team that values discipline, clear communication, and measurable conversion results.

I’m a Sales Development and Pipeline Specialist with over 5 years of experience in outbound sales, lead generation, CRM management, and appointment setting within fast-paced contact center and BPO environments. I engage prospects through phone, email, LinkedIn, and WhatsApp, qualifying them and converting them into scheduled appointments and long-term customer opportunities.

In my roles, I handle 60+ outbound calls daily and schedule 40+ qualified appointments weekly, while maintaining structured follow-ups and clean, accurate CRM records across platforms like Salesforce, Zoho CRM, ZSmart, and BroadHub. I’m known for consistency, strong communication, and the ability to move leads through the sales funnel with discipline, clarity, and 95%+ quality assurance performance.

Experience

Work history, roles, and key accomplishments

Sales & Customer Ops Specialist

Dualpix Communications Ltd

Aug 2024 - Dec 2025 (1 year 4 months)

Managed 60+ outbound calls daily to engage B2B and B2C prospects, qualify leads, and support sales pipeline progress. Scheduled 40+ qualified appointments weekly and maintained accurate CRM records across Salesforce, Zoho CRM, ZSmart, and BroadHub.

Outbound Prospecting Cold Calling Appointment Setting Lead Qualification CRM Management Salesforce Zoho CRM

Customer Success & CRM Associate

Call Centre International

Jan 2023 - Dec 2023 (11 months)

Handled 60+ daily customer interactions, including inquiries, follow-ups, and escalation management, while supporting lead nurturing and retention. Updated and managed 100+ CRM records weekly and sustained 95%+ quality assurance performance scores across communication channels.

& Customer Success Lead Nurturing Escalation Management CRM Quality Assurance

BPO Customer Ops & Sales Executive

Techno Brain BPO / ITES Limited

Mar 2020 - Dec 2022 (2 years 9 months)

Managed 100+ daily inbound and outbound interactions across customer support, lead handling, and sales engagement for the Telkom Kenya account. Performed upselling/cross-selling, qualified leads for routing to sales teams, and maintained 95%+ QA compliance scores while resolving billing and service issues.

Inbound & Outbound Customer Service Upselling Cross Selling Objection Handling Sales Engagement QA Compliance Customer Satisfaction CRM Support