Charity Jeptoo

I am a dynamic professional with nearly two years of experience in customer service and sales, currently seeking a Cold Caller role. My background includes a proven sales record, particularly in outbound calls, where I have consistently achieved conversion targets. I excel in lead generation and have a strong command of CRM tools, which I leverage to build relationships and drive successful outreach initiatives.

In my current role as a Customer Service Agent for American Airlines and Shutterfly campaigns, I efficiently respond to incoming calls while adhering to high customer service standards. My previous experience as a Business Development and Sales Extern allowed me to develop and implement effective outreach strategies through cold calls and email campaigns, significantly promoting services to remote-centric businesses. I thrive in collaborative environments, working closely with team members to meet targets and enhance customer satisfaction.

With a Bachelor's degree in Business Innovation Technology and Management from Jomo Kenyatta University, I am equipped with the analytical skills necessary to analyze data and ensure compliance with regulatory standards. I am committed to continuous learning, as evidenced by my certifications in Virtual Assistance and Cybersecurity. I am eager to bring my skills and dedication to a new opportunity where I can contribute to sales success and customer engagement.