Brandi Howe

Developed a team of 30 Account Managers, Directors, and Renewal Managers/Specialists to renew a $240M ACV portfolio, securing 92% gross retention and 103.4% net retention across 20,000 plus contracts. Pioneered a Salesforce-driven Account Management playbook, enhancing renewal forecasting and elevating operational efficiency.

Spearheaded integration of five acquisitions, streamlining contracting, reporting, and CRM systems for consistency and efficiency. Reduced renewal cycle times by 10% and met annual financial quote-to-cash goals by implementing Lean methodologies.

Reduced churn through predictive customer health tracking systems and proactive engagement strategies utilizing advanced platforms. Collaborated with sales leadership to generate $20M in net new revenue from upsell/cross-sell sales strategies.

Drove 10% revenue increase YoY through coaching and mentoring outside sales team. Launched and trained team on Social Selling LinkedIn program, exceeding first-year revenue goals by 10%.

Established a customer service & collections department, recovering $1.6M in receivables in year one. Drove 11% YoY improvement in collected revenue through data-driven customer segmentation.

Achieved 10% growth in revenue YOY by restructuring the existing Inside Sales team, focusing on New Business and Renewals. Launched a second department responsible for sales of continuing education courses in the health care industry.

Managed a 150+ person contact center in the online degree program industry, leading enrollment and student retention efforts. Grew revenue from $10M to $100M through strategic customer engagement and scalable sales processes.

Studied English Literature at the University of South Florida. Gained a comprehensive understanding of literary analysis and critical thinking.