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@jurrylorenzoventura
Dynamic hospitality professional with extensive management experience.
As a dynamic and ambitious hospitality professional, I have extensive experience in management and guest services. My career has been marked by a strong work ethic and impeccable organizational skills, allowing me to lead teams effectively and improve operations. I am passionate about delivering exceptional customer experiences and have been recognized for my ability to create memorable guest interactions.
Throughout my career, I have held various roles in the hospitality industry, from managing restaurants to working as a claims BPO agent. My diverse experience has equipped me with strong analytical skills and the ability to communicate clearly and empathetically with clients. I thrive in multicultural environments and am highly motivated to advance in the hospitality industry, contributing to a thriving team.
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Work history, roles, and key accomplishments
Allianz Partners
Sep 2024 - Present (1 year 2 months)
Independently managed and processed a wide range of Dutch insurance claims, including cancellations, medical expenses, and bicycle insurance. Applied in-depth knowledge of Dutch policy conditions and regulations to ensure accurate and fair claim assessments.
Teleperformance Portugal
Apr 2024 - Jul 2024 (3 months)
Evaluated and reviewed online content to ensure compliance with Google's guidelines and policies. Provided feedback and recommendations to improve content quality.
Evolution
Jan 2024 - Apr 2024 (3 months)
Worked as an online dealer for various casinos, hosting games such as blackjack and roulette on camera. Engaged with players to create an interactive and enjoyable gaming experience.
't Zusje
Feb 2023 - Dec 2023 (10 months)
Independently managed the restaurant with a team of 10 to 15 employees, overseeing daily operations including staff scheduling, customer service, and inventory management. Ensured high standards of food quality and service.
De Skihut
Jan 2023 - Feb 2023 (1 month)
Supervised bar operations, including staff management, inventory control, and customer service. Developed and implemented bar procedures to enhance efficiency and customer satisfaction.
JD Sports Fashion
May 2022 - Feb 2023 (9 months)
Assisted in managing store operations, including sales, staff supervision, and inventory management. Ensured excellent customer service and resolved customer complaints.
De Witte Aap
Feb 2019 - Apr 2022 (3 years 2 months)
Managed all-round operations, including scheduling, supplier negotiations, and KPI monitoring and achievement. Led team meetings and provided training to staff on hospitality standards and procedures.
De Witte Aap
Jan 2018 - Apr 2022 (4 years 3 months)
Planned staff schedules and managed payroll, handling cash management and financial reporting. Led the opening and closing of the venue, ensuring all operational tasks were completed.
Café de Witte Aap
Aug 2017 - Jan 2021 (3 years 5 months)
Performed all-round bar duties, including customer service, running, and barback tasks. Assisted in training new bar staff and promoting a cohesive team environment.
Marcor Stevedoring
Jul 2017 - Oct 2019 (2 years 3 months)
Loaded and unloaded sea vessels using floating cranes. Operated machinery such as Bobcats and excavators for efficient unloading.
ABC Uitzendbureau
Feb 2016 - Jul 2017 (1 year 5 months)
Unloaded containers with forklifts and performed onboard tasks. Operated heavy machinery including shovels and heavy forklifts.
ZNP Verpakkingen
Aug 2014 - Feb 2016 (1 year 6 months)
Conducted order picking, container unloading with forklifts, truck loading, and other warehouse tasks. Ensured efficient and accurate handling of goods.
Homeko-Hoefsmit B.V.
Oct 2014 - Nov 2015 (1 year 1 month)
Performed various tasks in a meat wholesale company, contributing to daily operations and product handling. Assisted with inventory and order fulfillment.
Degrees, certifications, and relevant coursework
MBO, Port Operations
2018 - 2020
Completed a vocational education program focused on port operations. Gained practical knowledge and skills relevant to the maritime and transport industry.
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