Noureddine Boulkerch

Managed and monitored activities of all employees in the Front Office department, ensuring adherence to standards of excellence and guidelines through coaching, training, and correction. Checked accommodations, ensuring special requests were carried out, greeted guests upon arrival, and ensured escort to accommodations if appropriate.

Assisted the site Operation Manager in operating all FIFA-reserved rooms and spaces at assigned Confederation properties, ensuring seamless occupancy and confirmation for all participants prior to arrival. Assisted in managing accommodation services for over 10,000 cluster rooms and ensured smooth daily operations during the tournament.

Monitored and ensured compliance with all Guidelines to Operations and ensured all employees were in proper uniform and groomed according to standards. Directed, monitored, and assisted all overnight staff, and assisted in the response and resolution of all guest issues received directly from guests or staff.

Responsible for the day-to-day management of the hotel and its staff, including screening arrivals a day prior for VIPs, checking for alerts, profile notes, and traces, and alerting various departments. Handled complaints, updated incident logs and action logs, and ensured closure prior to departure.

Promoted a professional and hospitable image to guests, providing full cooperation to any guest requiring assistance with a prompt, caring, and helpful attitude. Assisted around the hotel in response to business and guest needs, and assumed responsibility for emergency situations in line with procedures.

Handled all operational arrangements for client stays, ensuring seamless experiences, and organized and executed special events for villa guests. Committed to fostering a collaborative team environment focused on excellence and client service.

Supervised daily front desk operations, ensuring compliance with all policies, standards, and procedures, and assigned specific tasks to Front Desk Agents as applicable and necessary. Oversaw the daily operation of the front desk and check-in procedures for all guests, and controlled money collected by receptionists at the end of each shift.

Proficiently utilized booking systems and CRS tools to streamline reservation processes and enhance customer satisfaction. Demonstrated ability to handle high-volume bookings while maintaining attention to detail and accuracy.

Completed a Professional Diploma in Hospitality, Travel & Tourism Management. Focused on developing expertise in hospitality operations and management principles.