hamid nouasri

I am a hospitality and retail professional with hands-on experience in front office operations, assistant management, and sales. I have driven measurable improvements in customer satisfaction, service speed, and team productivity across hotel and retail settings.

As an assistant manager at Ansamble Maroc, I supported daily service organization, task planning, stock control, and staff training, contributing to a 25% improvement in customer service time and a 30% increase in team productivity within three months. At Radisson Blu Hotel Saidia Marina, I handled check-in/out, reservations, guest requests, and inter-department coordination while helping reduce food waste by 15% through better inventory management.

My background includes a Bachelor's degree in English Studies and practical retail experience as a sales assistant, where I developed sales techniques, cash management, and stock replenishment skills. I hold HACCP knowledge and a MATE English Access program certificate from the U.S. Embassy Rabat.

I bring strong communication skills in Arabic (native), advanced English, and moderate French, combined with a customer-first ethos, attention to operational detail, and a track record of achieving efficiency and satisfaction gains.