RMRabya Moatakid
@rabyamoatakid
Experienced hospitality professional with a passion for guest satisfaction.
MoroccoWhat I'm looking for
I am a highly accomplished hospitality professional with over 14 years of international front office expertise. My career has been dedicated to delivering exceptional guest experiences and optimizing hotel operations for measurable success. I thrive in fast-paced environments, adeptly managing multiple priorities and resolving complex issues while maintaining a strong commitment to guest satisfaction.
Throughout my career, I have held various leadership roles, including Assistant Front Office Manager and Front Office Manager, where I have consistently fostered positive guest relations and driven operational improvements. My goal is to inspire and empower teams to achieve strategic goals, cultivate future leaders, and create a culture of knowledge-sharing and continuous improvement.
Experience
Work history, roles, and key accomplishments
Assistant Front Office Manager
The Grand Mogador Menara
May 2024 - Present (1 year 2 months)
Assisted in overseeing front office operations, ensuring smooth guest experiences and efficient departmental functioning. Supported the Front Office Manager in daily tasks and team supervision.
Team Leader
Nobu Hotel
Jan 2023 - Present (2 years 6 months)
Led a team during the pre-opening phase, contributing to the establishment of operational procedures and service standards. Coordinated team efforts to ensure readiness for hotel launch.
Front Office Manager / Operations Manager
Selina Nomad Camp Agafay Hotel
Sep 2021 - Present (3 years 10 months)
Managed front office and overall operations, ensuring high standards of guest satisfaction and operational efficiency. Oversaw daily activities and staff performance.
Hotel Night Manager
Delta Hotels Jumeirah Beach By Marriott
Jan 2019 - Present (6 years 6 months)
Oversaw night operations, ensuring guest safety and satisfaction during overnight shifts. Handled late-night arrivals, departures, and guest inquiries.
Front Office Supervisor and Acting Night Manager
Ramada Plaza Jumeirah Beach
Jan 2018 - Present (7 years 6 months)
Supervised front office staff and acted as Night Manager when required, ensuring smooth operations and guest satisfaction. Assisted in training new team members and resolving guest issues.
Front office Team Leader
Novotel & Ibis Abu Dhabi Gate
Jan 2017 - Present (8 years 6 months)
Led the front office team, ensuring efficient check-ins, check-outs, and guest services. Provided guidance and support to team members to maintain high service standards.
Senior Guest Experience Agent
InterContinental DFC, UAE
Jan 2015 - Present (10 years 6 months)
Provided exceptional guest experiences, handling inquiries and ensuring guest satisfaction. Focused on personalized service and building positive guest relations.
Guest Service Agent/Night Shift Leader
Wyndham Grand Regency Doha, Qatar
Jan 2012 - Present (13 years 6 months)
Assisted guests with check-ins, check-outs, and various inquiries, ensuring a smooth and pleasant stay. Led the night shift, overseeing operations and addressing guest needs.
Education
Degrees, certifications, and relevant coursework
Institute Specializing in Applied Technology, Marrakesh
Diploma, IT Specialist and System Management
2010 - 2012
Completed a comprehensive program focusing on IT specialization and system management, gaining expertise in various technological applications and system functionalities.
Ibn Abbad Gueliz Marrakech
Bachelor of Science, Science
2007 - 2010
Pursued a Bachelor of Science degree, developing a strong foundation in scientific principles and analytical thinking.
Tech stack
Software and tools used professionally
Availability
Location
MoroccoAuthorized to work in
Job categories
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