Simouri Siham
@simourisiham
Dedicated hospitality professional
What I'm looking for
As a dedicated hospitality professional, I possess extensive experience in customer support, acknowledging its pivotal role in securing customer satisfaction and loyalty. My internships in finance, front office, and reservations underscore my dedication to personal development and team achievements. Furthermore, my enthusiasm for meditation coaching showcases my aptitude for fostering collaboration and accomplishing goals.
Throughout my career, I have demonstrated effective communication proficiency, commitment to growth, and team collaboration. My experience as a customer support agent has equipped me with the skills to resolve complex problems and provide exceptional customer service.
I am a results-driven individual with a strong passion for personal development and team achievements. I am excited to leverage my skills and experience to contribute to a dynamic team and drive success.
Experience
Work history, roles, and key accomplishments
Customer Support Agent
Fedex
May 2023 - Present (2 years 1 month)
Worked as a customer support agent, ensuring customer satisfaction and loyalty.
Front Office Coordinator
Widiane Resort
Dec 2021 - Jan 2023 (1 year 1 month)
Coordinated front office operations, ensuring smooth customer experiences.
Customer Support Agent
Booking.com at Majorel Africa
Apr 2021 - Dec 2021 (8 months)
Provided customer support services, utilizing effective communication and problem-solving skills.
General Controller
Maître du Pain
Sep 2020 - Apr 2021 (7 months)
Managed general operations, ensuring efficient customer experiences.
Owner/Manager
Namaste House Yoga Retreat
Sep 2019 - Sep 2020 (11 months)
Managed yoga retreat operations, fostering collaboration and achieving goals.
Station Controller
Lunja Village
Jan 2019 - Sep 2019 (8 months)
Controlled station operations, ensuring revenue growth and customer satisfaction.
Revenue/FB Controller
Khalij Agadir
Jan 2018 - Jan 2019 (1 year)
Managed revenue and FB operations, ensuring efficient customer experiences.
Cashier/Point of Sale Controller
Sofitel Thalassa Sea & Spa
Jan 2017 - Jan 2018 (1 year)
Managed cashier and point of sale operations, ensuring customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Simouri hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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