Open to opportunities

Oussama Laaboudy

@oussamalaaboudy

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Experienced luxury hospitality professional focused on guest satisfaction.

Morocco

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What I'm looking for

I seek a role that values guest satisfaction and offers growth opportunities.

I am a dedicated hospitality professional with a strong background in luxury service, currently based in Rabat, Morocco. With over four years of experience in high-end establishments like One&Only Royal Mirage in Dubai, I have honed my skills in guest satisfaction, team leadership, and upselling. My commitment to delivering exceptional service is reflected in my ability to anticipate guest needs and resolve feedback swiftly, ensuring memorable experiences for every visitor.

Throughout my career, I have successfully led teams by example, conducting pre-shift briefings and fostering collaboration between service, kitchen, and bar teams. My training initiatives have empowered over ten new staff members in LQA and Forbes standards, significantly enhancing our service quality and guest satisfaction scores. I am proficient in various POS systems, including Micros and Symphony, which have been instrumental in managing high-volume transactions and inventory effectively.

Experience

Work history, roles, and key accomplishments

Food & Beverage Captain

One&Only Royal Mirage

Jun 2023 - Jun 2025 (2 years)

Led the team by example, conducting pre-shift briefings and driving LQA & Forbes-level service. Delivered personalized guest experiences, anticipating needs and resolving feedback swiftly.

Team Leadership Guest Experience Symphony

Waiter

One&Only Royal Mirage

Dec 2021 - Jun 2023 (1 year 6 months)

Supervised dining sections during peak service using SevenRooms to manage reservations and guest preferences, while ensuring smooth service coordination via Symphony. Trained 10+ new staff members in LQA and Forbes standards and delivered personalized guest service, enhancing satisfaction scores and team effectiveness.

SevenRooms Symphony Forbes Standards Guest Service Upselling

Waiter

The View Hotels

Jan 2019 - Feb 2020 (1 year 1 month)

Delivered refined guest service in fine dining and banquet events, consistently meeting guest expectations. Maintained hygiene standards and collaborated with kitchen teams to ensure seamless service delivery.

Guest Service Banquet Events Team Collaboration Banquet events

Education

Degrees, certifications, and relevant coursework

Dubai School

Diploma in Hospitality Management, Hospitality Management

Completed a comprehensive diploma program focusing on hospitality management principles. Gained foundational knowledge and skills essential for a career in the luxury hospitality sector.

Lobster Ink

Certification, Hospitality Service

Obtained certifications in Wine & Champagne Service, Guest Handling, and Bar Upselling through Lobster Ink. Enhanced specialized skills in beverage service and guest interaction.