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@oussamalaaboudy
Experienced luxury hospitality professional focused on guest satisfaction.
I am a dedicated hospitality professional with a strong background in luxury service, currently based in Rabat, Morocco. With over four years of experience in high-end establishments like One&Only Royal Mirage in Dubai, I have honed my skills in guest satisfaction, team leadership, and upselling. My commitment to delivering exceptional service is reflected in my ability to anticipate guest needs and resolve feedback swiftly, ensuring memorable experiences for every visitor.
Throughout my career, I have successfully led teams by example, conducting pre-shift briefings and fostering collaboration between service, kitchen, and bar teams. My training initiatives have empowered over ten new staff members in LQA and Forbes standards, significantly enhancing our service quality and guest satisfaction scores. I am proficient in various POS systems, including Micros and Symphony, which have been instrumental in managing high-volume transactions and inventory effectively.
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Work history, roles, and key accomplishments
One&Only Royal Mirage
Jun 2023 - Jun 2025 (2 years)
Led the team by example, conducting pre-shift briefings and driving LQA & Forbes-level service. Delivered personalized guest experiences, anticipating needs and resolving feedback swiftly.
One&Only Royal Mirage
Dec 2021 - Jun 2023 (1 year 6 months)
Supervised dining sections during peak service using SevenRooms to manage reservations and guest preferences, while ensuring smooth service coordination via Symphony. Trained 10+ new staff members in LQA and Forbes standards and delivered personalized guest service, enhancing satisfaction scores and team effectiveness.
Degrees, certifications, and relevant coursework
Diploma in Hospitality Management, Hospitality Management
Completed a comprehensive diploma program focusing on hospitality management principles. Gained foundational knowledge and skills essential for a career in the luxury hospitality sector.
Certification, Hospitality Service
Obtained certifications in Wine & Champagne Service, Guest Handling, and Bar Upselling through Lobster Ink. Enhanced specialized skills in beverage service and guest interaction.
Software and tools used professionally
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