Oussama Laaboudy

I am a dedicated hospitality professional with a strong background in luxury service, currently based in Rabat, Morocco. With over four years of experience in high-end establishments like One&Only Royal Mirage in Dubai, I have honed my skills in guest satisfaction, team leadership, and upselling. My commitment to delivering exceptional service is reflected in my ability to anticipate guest needs and resolve feedback swiftly, ensuring memorable experiences for every visitor.

Throughout my career, I have successfully led teams by example, conducting pre-shift briefings and fostering collaboration between service, kitchen, and bar teams. My training initiatives have empowered over ten new staff members in LQA and Forbes standards, significantly enhancing our service quality and guest satisfaction scores. I am proficient in various POS systems, including Micros and Symphony, which have been instrumental in managing high-volume transactions and inventory effectively.