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Imane Aissaoui

@imaneaissaoui

Multilingual hospitality professional with strong hotel and café management experience.

Morocco
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What I'm looking for

I seek a dynamic role in hospitality that values guest experience and offers growth opportunities.

I am a multilingual and service-oriented hospitality professional with extensive experience in hotel and café management. My journey began in a family-owned 4-star hotel, where I developed strong leadership and operational skills. I am TESOL and DELF certified, which enhances my excellent communication abilities and deep understanding of international guest expectations.

In my current role as Front Desk & Guest Services Coordinator at Atlas Orient, I greet and assist international guests, ensuring smooth operations at the front desk. I handle check-ins, reservations, and guest inquiries in English, French, and Arabic. My commitment to guest satisfaction is evident as I promptly resolve concerns and collect feedback to maintain our hotel's esteemed 4-star rating.

Additionally, I have experience in managing café operations, where I supervised staff and ensured high standards of cleanliness and service. My ability to design menus based on seasonal demand and implement upselling techniques has significantly increased our average order value. I am passionate about creating memorable experiences for guests and continuously improving service quality.

Experience

Work history, roles, and key accomplishments

AO

Front Desk & Guest Services Coordinator

Atlas Orient

Jan 2023 - Present (2 years 7 months)

Greeted and assisted international guests with check-ins, reservations, and local information in English, French, and Arabic. Ensured smooth daily operations at the front desk, including handling payments, room assignments, and guest inquiries. Resolved guest concerns promptly to guarantee satisfaction and encourage return stays.

FH

Assistant Manager – Operations & Staff Supervision

Family-Owned 4-Star Hotel

Jan 2022 - Present (3 years 7 months)

Supervised housekeeping and maintenance staff, ensuring high cleanliness and room readiness standards. Assisted in administrative duties such as scheduling, supply ordering, and vendor coordination.

MY

Funded Account Trader

MyFundedFutures

Jan 2019 - Present (6 years 7 months)

Traded commodities and indices with a strong focus on maintaining risk control and achieving consistent profitability. Utilized advanced trading strategies to maximize returns.

TO

Funded Account Trader

Topstep

Jan 2019 - Present (6 years 7 months)

Specialized in futures trading, utilizing price action and volume analysis to capture market movements. Maintained risk control and achieved consistent profitability.

BU

Funded Account Trader

Bulenox

Jan 2019 - Present (6 years 7 months)

Successfully passed evaluations and managed a funded capital with strict discipline and risk management. Traded commodities and indices with a strong focus on maintaining risk control and achieving consistent profitability.

FT

Funded Account Trader

FTMO

Jan 2019 - Present (6 years 7 months)

Traded on forex and indices with funded accounts, consistently meeting performance targets. Successfully passed evaluations and managed funded capital with strict discipline and risk management.

Education

Degrees, certifications, and relevant coursework

EH

EHEI

Engineer, Industrial Engineering

2023 - 2025

Pursued an engineering degree with a focus on industrial engineering. Developed a strong foundation in engineering principles and their application in industrial settings.

Arizona State University logoAU

Arizona State University

Certification, TESOL

Obtained TESOL certification, demonstrating proficiency in teaching English to speakers of other languages. Enhanced communication abilities and understanding of international educational standards.

Tech stack

Software and tools used professionally

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Imane Aissaoui - Front Desk & Guest Services Coordinator - Atlas Orient | Himalayas