Juliette Nicolette
@juliettenicolette
Dedicated customer service professional with a passion for client satisfaction.
What I'm looking for
I am a passionate and dedicated customer service professional with a proven track record of exceeding customer expectations. My ability to deliver exceptional service stems from my attentive listening, empathy, and strong problem-solving skills. I take pride in anticipating customer needs and providing personalized solutions that ensure their satisfaction. Representing the company brand with professionalism and integrity is my commitment.
Throughout my career, I have demonstrated the ability to handle challenging situations with patience and diplomacy, resulting in positive outcomes and customer loyalty. In my current role as a Customer Service Representative at DENSO, I provide unparalleled service through remote channels, addressing inquiries and resolving complaints effectively. My experience as a Client Relation Specialist at TTEC further honed my skills in advocating for client needs and developing innovative strategies to align our services with their objectives.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
DENSO-Athens
Jan 2020 - Present (5 years 6 months)
Provided unparalleled customer service through remote channels, exhibiting professionalism, empathy, and expertise in addressing diverse inquiries and concerns. Diagnosed and troubleshooted technical issues with products or services remotely, guiding customers through step-by-step solutions.
Client Relation Specialist
TTEC
Aug 2019 - Dec 2020 (1 year 4 months)
Collaborated cross-functionally with internal teams to develop innovative strategies and proposals, advocating for client needs and priorities within the organization. Utilized strong problem-solving skills and resourcefulness to navigate complex situations.
Call Center Representative
Speedway LLC
Jun 2017 - Jul 2019 (2 years 1 month)
Handled a high volume of incoming calls efficiently, managing call queues and adhering to established protocols and service level agreements. Documented all customer interactions accurately and thoroughly in the CRM system, ensuring data integrity and accessibility.
Education
Degrees, certifications, and relevant coursework
High School
High School Diploma, General Studies
1996 - 2000
Completed high school education, gaining foundational knowledge across various subjects. Developed essential skills for further academic and professional pursuits.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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