Julie Marcum
@juliemarcum
High-level departmental manager with a focus on building, coaching, and fostering growth.
What I'm looking for
I am a results-driven professional with over 25 years of experience in talent acquisition, employee development, and retention. I have a proven track record of reducing costs, increasing revenue, and expanding businesses. As a natural-born leader, I excel in building and leading high-performing teams, coaching employees, and fostering a positive work culture.
With a broad scope of experience across various industries, I have developed a unique ability to improve client and employee experience. My expertise includes project management, call center operations, talent acquisition, and employee development. I am a strategic thinker with a passion for finding solutions and driving growth.
I am a certified insurance professional with a strong background in business consulting, profit and loss management, and strategic planning. I am highly organized, proficient in Microsoft Office, and experienced in CRM programs and mobile applications.
Experience
Work history, roles, and key accomplishments
Director of Operations
Mueller Reports
Dec 2021 - Oct 2023 (1 year 10 months)
Led quality assurance and risk analysis for insurance and lending sectors. Managed project workflows and built a call center from 4 to 104 representatives. Focused on talent acquisition and enhancing client and employee experiences.
Co-Founder / VP of Marketing
Boss Solutions, LLC
Sep 2020 - Nov 2020 (2 months)
Provided business consulting and life coaching services. Focused on developing entrepreneurs and enhancing their business success.
Agency Owner
Farmers Insurance
Apr 2020 - Aug 2020 (4 months)
Managed insurance operations, focusing on customer service and sales across various insurance products. Developed strong client relationships and ensured compliance with regulations.
Branch Manager
Woodforest National Bank
Jul 2011 - Sep 2012 (1 year 2 months)
Oversaw branch operations, managed staff, and ensured compliance with banking regulations. Focused on customer service and financial product management.
Senior Division Manager
ACAC, Inc.
Feb 2007 - Jul 2011 (4 years 5 months)
Supervised multiple branch locations, focusing on human resources and operational compliance. Achieved significant profit growth and improved team performance.
District Manager
Valued Services, LLC
Jan 2006 - Jan 2007 (1 year)
Assisted in managing multiple branch locations, focusing on compliance and employee training. Recognized for leadership and business achievements.
Education
Degrees, certifications, and relevant coursework
Wallace State College
Associate Degree, Liberal Arts
Activities and societies: Participated in the National Honor Society, Dean's List 2003, and served as President of Student Government and Senior Class.
Studied Liberal Arts and Applied Sciences, gaining a broad educational foundation.
Cold Springs High School
High School Diploma, High School Education
Activities and societies: Captain of Cheer & Dance teams, recognized in Who's Who among American Students.
Achieved an Advanced High School Diploma with notable extracurricular involvement.
Jefferson State College/ University of Alabama
Certification, Insurance
Activities and societies: Received the Martha Burchell Leadership Award.
Completed coursework in Property & Casualty Insurance, Life & Health Insurance, and Mortgage Loan Origination.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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