Open to opportunities

Julie Marcum

@juliemarcum

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High-level departmental manager with a focus on building, coaching, and fostering growth.

United States

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What I'm looking for

I am looking for a challenging role that leverages my skills and experience in talent acquisition, employee development, and business consulting. I am passionate about building high-performing teams and driving growth through strategic planning and project management.

I am a results-driven professional with over 25 years of experience in talent acquisition, employee development, and retention. I have a proven track record of reducing costs, increasing revenue, and expanding businesses. As a natural-born leader, I excel in building and leading high-performing teams, coaching employees, and fostering a positive work culture.

With a broad scope of experience across various industries, I have developed a unique ability to improve client and employee experience. My expertise includes project management, call center operations, talent acquisition, and employee development. I am a strategic thinker with a passion for finding solutions and driving growth.

I am a certified insurance professional with a strong background in business consulting, profit and loss management, and strategic planning. I am highly organized, proficient in Microsoft Office, and experienced in CRM programs and mobile applications.

Experience

Work history, roles, and key accomplishments

Director of Operations

Mueller Reports

Dec 2021 - Oct 2023 (1 year 10 months)

Led quality assurance and risk analysis for insurance and lending sectors. Managed project workflows and built a call center from 4 to 104 representatives. Focused on talent acquisition and enhancing client and employee experiences.

Quality Assurance Risk Analysis Project Management Talent Acquisition Process Improvement Employee Development Auditing

Co-Founder / VP of Marketing

Boss Solutions, LLC

Sep 2020 - Nov 2020 (2 months)

Provided business consulting and life coaching services. Focused on developing entrepreneurs and enhancing their business success.

Business Consulting Coaching Marketing Strategy Project Management Team Building Process Improvement Networking Sales

Agency Owner

Farmers Insurance

Apr 2020 - Aug 2020 (4 months)

Managed insurance operations, focusing on customer service and sales across various insurance products. Developed strong client relationships and ensured compliance with regulations.

Sales Customer Service Compliance Risk Assessment Team Management Financial Products Marketing Networking Auditing

Branch Manager

Woodforest National Bank

Jul 2011 - Sep 2012 (1 year 2 months)

Oversaw branch operations, managed staff, and ensured compliance with banking regulations. Focused on customer service and financial product management.

Customer Service Financial Products Human Resources Compliance Staff Training Operations Management Marketing Auditing Leadership

Senior Division Manager

ACAC, Inc.

Feb 2007 - Jul 2011 (4 years 5 months)

Supervised multiple branch locations, focusing on human resources and operational compliance. Achieved significant profit growth and improved team performance.

Team Leadership Human Resources Compliance Financial Management Operations Management Training Auditing Growth Strategic Planning Employee Development

District Manager

Valued Services, LLC

Jan 2006 - Jan 2007 (1 year)

Assisted in managing multiple branch locations, focusing on compliance and employee training. Recognized for leadership and business achievements.

District Management Compliance Training Leadership Financial Products Auditing Marketing Talent Acquisition Customer Service Strategic Planning

Education

Degrees, certifications, and relevant coursework

Wallace State College

Associate Degree, Liberal Arts

Activities and societies: Participated in the National Honor Society, Dean's List 2003, and served as President of Student Government and Senior Class.

Studied Liberal Arts and Applied Sciences, gaining a broad educational foundation.