Alisha Benitez
@alishabenitez
Strategic people-focused operations leader driving revenue growth and customer retention.
United StatesWhat I'm looking for
I am a strategic, people-focused business leader with over a decade of multi-site operations, team leadership, and customer service strategy experience. I have a track record of transforming underperforming teams, doubling agency revenue, and improving retention through process improvement.
As a promoted Market Service Leader, I led regional performance and operations, managed cross-functional teams, and delivered measurable improvements in client satisfaction and KPIs. I consistently drove top producer results and executed book-roll and client growth initiatives.
I bring a client-first mindset, strong coaching and development skills, and expertise in CRM-driven execution. I am eager to contribute leadership, operational strategy, and executional excellence to a corporate business or customer success role.
Experience
Work history, roles, and key accomplishments
Market Service Leader
Navsav Insurance
Sep 2022 - Present (3 years 3 months)
Promoted to Market Agency Leader and oversaw multi-site operations across Austin and San Antonio, improving client satisfaction and retention while driving regional performance and team development.
ALServed as Office Manager and Licensed Sales Producer, consistently ranking as top producer and doubling the agency's book of business while exceeding revenue and retention goals.
Office Manager
Villas Agency
Jan 2016 - Feb 2020 (4 years 1 month)
Restructured agency operations to recover revenue, led community campaigns to increase visibility and trust, and delivered recognized customer service improvements.
Customer Service Rep
Vista Village Insurance Agency
Jun 2008 - Jul 2015 (7 years 1 month)
Handled inbound service calls, payment processing, and account maintenance, providing front-line support that helped maintain client satisfaction.
Education
Degrees, certifications, and relevant coursework
University of Sedona
Bachelor of Arts, Psychology
2013 - 2016
Completed a Bachelor of Arts in Psychology from April 2013 to January 2016.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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