julie crawford

As a dedicated and results-oriented customer success professional, I bring over 13 years of experience in building strong customer relationships and driving measurable results through effective project management and data-driven strategies. My expertise lies in fostering collaboration between internal and external stakeholders to deliver exceptional customer experiences and turn clients into product advocates.

In my role as a Senior Account Manager at Eli Lilly & Co., I successfully managed a $12M territory, consistently ranking in the top 20% of sales representatives nationwide for 11 out of 13 years. I also mentored high-value clients to become product speakers, expanding brand credibility and reach. Additionally, I have experience as a Certified Personal Trainer, where I built strong client relationships and achieved a 91% success rate in goal attainment through personalized fitness programs.

I hold a Bachelor of Arts in Business Management from Rice University and certifications in Google Project Management, Customer Success Management, and Customer Success Fundamentals. My passion for customer success, combined with my technical skills in Salesforce, Google Suite, and Microsoft Office, enables me to deliver exceptional results in any organization.