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Julia Shebarshov

@juliashebarshov

BUSINESS EXECUTION LEADER | STRATEGY, RISK & TRANSFORMATION Program, Project & Change Management • Operational Risk & Controls • Human Resources

United States

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Business execution and transformation leader with 17+ years across banking, lending, mortgage, human resources, and regulated financial services, including 14+ years in risk and compliance and 5+ years in people leadership. Leads complex change, operational risk and controls, process improvement, system implementation, portfolio governance, and executive reporting. Selected results include leading 70+ process and system enhancements, closing approximately 40 control gaps, launching an enterprise complaints platform for approximately 5,700 users, and achieving a 14% reduction in complaints.

CORE CAPABILITIES

Strategy & Execution: Strategic Planning & Business Execution • Program & Portfolio Management • Change & Implementation Management
Risk & Governance: Risk, Controls & Regulatory Governance • Process Improvement & Operating Models • Issue Management & Remediation
Transformation & Leadership: Executive Reporting & Performance Metrics • Systems & Operational Readiness • Stakeholder Influence & Team Leadership

At Wells Fargo, I led 70+ process and system enhancements across Enterprise Complaints & Remediation, helping close approximately 40 control gaps. I translated strategic priorities into implementation plans and partnered with Technology, Operations, Risk, Compliance, and business teams.

At Wells Fargo Auto, I owned the Complaints Policy and Program and implemented the ECIP complaints system for 3,400 users. I used complaint insights and continuous-improvement methods to help achieve a 14% reduction in complaints, while supporting regulatory readiness through three audits and two regulatory exams with no repeat findings.

Earlier at Wells Fargo’s Enterprise Complaints Management Office, I led the launch of the ECMP enterprise complaints platform for approximately 5,700 users. My experience also includes audit operations, mortgage change initiatives, human resources, and project consulting.

Experience

Work history, roles, and key accomplishments

Senior Lead Business Execution Consultant

Wells Fargo

Jan 2024 - Dec 2026 (2 years 11 months)

Senior advisor for Consumer Lending complaints, remediation, risk strategy, and approximately 50 initiatives across 11 lines of business. Led 70+ process and system enhancements, closing approximately 40 control gaps.

Complaints Management remediation Risk Strategy Governance Process Improvement Executive Reporting Stakeholder Management Change Management

Lead Business Execution Consultant

Wells Fargo

Jan 2021 - Dec 2024 (3 years 11 months)

Accountable owner of Auto's Complaints Policy and Program supporting approximately 4,700 associates. Implemented the ECIP complaints system for 3,400 users and achieved a 14% reduction in complaints.

Complaints Management Policy Oversight Regulatory Compliance Risk Management System Implementation Training Root Cause Analysis Continuous Improvement

Business Initiatives Consultant II

Wells Fargo

Jan 2020 - Dec 2021 (1 year 11 months)

Led portfolio and operations support for approximately 350 auditors, audit managers, and directors across consumer banking and lending. Managed a portfolio of 23 cross-functional change, transformation, and operating-model initiatives.

Portfolio Management Change Management Governance Staffing Models Dashboarding KPIs Executive Reporting Workforce Planning

Business Support Consultant II

Wells Fargo

Jan 2016 - Dec 2020 (4 years 11 months)

Implementation lead for the enterprise complaints platform (ECMP) launch, issue and corrective action programs, internal control owner. Led launch of ECMP for approximately 5,700 users.

System Implementation Process Improvement Change Management Issue Management Internal Controls Training SharePoint Governance

Implementation Consultant II-III

Wells Fargo

Jan 2013 - Dec 2016 (3 years 11 months)

Led approximately 50 high-risk default-servicing and settlement changes spanning requirements, testing, remediation, and compliance. Served as Change Owner and led initiatives through the Change Control Board.

Change Management Risk Analysis Compliance Testing Process Mapping Policy Development Training Vendor Management

Human Resources Specialist IV

Wells Fargo

Jan 2012 - Dec 2013 (1 year 11 months)

Supported six recruiters and approximately 120 annual hires through full-cycle recruiting, compliance, and process improvement. Ran full-cycle, high-volume recruiting operations including background verifications and I-9 certification.

Recruitment Compliance Process Improvement Candidate Screening Interview Facilitation Scheduling Hiring coordination Policy Implementation

Project Consultant

BLC

Jan 2011 - Dec 2012 (1 year 11 months)

Managed three team members, including hiring, training, performance coaching, development planning, and capacity management. Led projects, vendor initiatives, compliance testing, and reporting.

Project Management Team Leadership Vendor Management Compliance KPI development Salesforce Marketing Campaigns

Business/HR Coordinator

Sammons Financial Group

Jan 2010 - Dec 2011 (1 year 11 months)

Implemented business programs and performance metrics; advised leaders on organizational design, talent management, training, policy execution, and workforce strategy. Analyzed annuity policy lifecycles and operational risks.

Program Business Performance Metrics Organizational Design Talent Management Policy Implementation Workforce Strategy Risk Analysis

Personal Banker

Wells Fargo Bank

Jan 2010 - Dec 2010 (11 months)

Managed financial relationships with more than 350 clients, recommended appropriate solutions, and resolved complex account and service issues. Ranked among the region's top 10 for sales.

Customer Relationship Management Financial advising Sales problem resolution

Human Resources & Compliance Coordinator

Maxim Healthcare Services

Jan 2009 - Dec 2009 (11 months)

Led recruiting, onboarding, training, HR administration, and performance monitoring for more than 240 external personnel. Conducted monthly audits, compliance testing, and background verifications.

Recruitment Onboarding Training HR Administration Performance Monitoring Compliance Audit Payroll Support