Looking for a job

Nikki Miller

@nikkimiller

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I strengthen risk controls, remediation, and business execution across financial services.

United States

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What I'm looking for

I'm looking to lead risk, controls, remediation, and business execution initiatives where I can strengthen processes, resolve complex issues, partner across stakeholders, and deliver clear executive reporting.

I've spent 16 years in financial services, including 11 years advancing risk, controls, remediation, process improvement, business execution, and compliance.

At Citi, I support Enterprise Risk Management and HR through training, executive reporting, process documentation, consent order activities, and AI-enabled workflows that improve output quality and productivity.

At Wells Fargo, I led business execution and operational risk remediation across Cards, Private Lending, and Small Business Loans. I built a quality review control that contributed to a 10% improvement in post-execution quality reviews and created an enterprise tax withholding process for remediation payments.

I've also led complaint-resolution teams handling 100+ cases, developed root cause and emerging trend processes, and partnered with Compliance, Audit, Legal, Control, and executive leadership to deliver audit-ready evidence and actionable reporting.

Experience

Work history, roles, and key accomplishments

Program Management Sr. Analyst (AVP)

Citi Bank

Nov 2025 - Sep 2026 (10 months)

Supported Enterprise Risk Management and HR with training, reporting, and process documentation. Developed AI prompts and workflows to improve productivity and created monthly executive reporting on training completion.

Risk Management Training Reporting Process documentation AI Tools Executive Reporting

Lead Business Execution Consultant (VP)

Wells Fargo

Sep 2022 - Jul 2025 (2 years 10 months)

Partnered with Compliance, Complaints Oversight, and other teams on remediation and operational risk issues. Managed Execution Data Requirements and Technical Data Requirements for various loan types, and developed an approval and tracking process for document changes.

Risk Management remediation Operational Risk Data Management Jira Process Improvement Quality Review Tax Withholdings

Business Risk and Control Senior Associate (VP)

Wells Fargo

Nov 2019 - Sep 2022 (2 years 10 months)

Partnered with Compliance and other teams to identify risks and support complaint remediation. Developed and implemented a Root Cause Analysis and Emerging Trend process, and served as project manager for procedures and training materials.

Risk Management Root Cause Analysis Project Management Training Reporting Data Analysis Audit Support

Executive Resolution Manager/Team Lead

Wells Fargo Home Mortgage

Sep 2015 - Nov 2019 (4 years 2 months)

Led resolution teams managing 100+ complaint cases, identifying trends, and developing solutions. Trained and coached employees on risk-aware pipeline management and complaint resolution.

Complaint Resolution Team Leadership Training Coaching Risk Management Quality monitoring

Research/Remediation Analyst II (LO)

Wells Fargo Home Mortgage

Apr 2013 - Sep 2015 (2 years 5 months)

Researched and resolved loan origination complaints, identified errors, and determined appropriate resolutions. Responded to BBB and CFPB complaints and collaborated on escalated complaints and disputes.

Complaint Resolution Research remediation Customer Compensation Regulatory Compliance