Courtney Severson

Led full lifecycle of operational risk issues, including identification, pre‑vetting, documentation, corrective action planning, sustainability checks, and validation.
Partnered with senior managers, SMEs, Change Management, Operational Risk, and Compliance to ensure issues met policy and regulatory expectations.
Facilitated cross‑functional meetings to align stakeholders, clarify requirements, an

Supported large‑scale operational risk, compliance, and business execution initiatives across Home Lending.
Facilitated department and partnership meetings, providing updates on performance, trends, and process changes.
Conducted assessments requiring detailed fact‑finding, data analysis, and creative problem‑solving.
Developed recommendations for senior leadership to strengthen controls and mitig

Directed daily workflow operations across a team of associates, establishing productivity standards and quality control benchmarks that improved output accuracy and reduced error rates. Oversaw quality assurance processes and held accountability for team performance metrics, proactively addressing gaps through targeted coaching and real-time feedback. Mentored and developed team members by identif