Abbey Smith
@abbeysmith
Risk & controls professional helping regulated businesses strengthen controls, remediate issues, and reduce operational risk.
United StatesWhat I'm looking for
I’m a business risk and controls professional with 10 years of experience in regulated financial services environments, focused on first-line-of-defense risk activities. I manage 80+ risk controls, execute Risk and Control Self-Assessments (RCSA), and drive control efficacy from 72% to 93% by identifying and eliminating outdated controls—supported by executive-ready risk reporting.
In my role, I’ve sustained 100% SLA resolution, reduced operational risk by 21%, and coordinated execution across 100+ cross-functional initiatives. I partner with stakeholders to identify control gaps, implement remediation plans, improve issue resolution speed, and build durable process discipline through KPI development, documentation rigor, and change management.
Experience
Work history, roles, and key accomplishments
Managed 80+ risk controls as a first-line-of-defense professional and sustained 100% SLA resolution while improving documentation quality and accountability across high-volume work streams. Drove control efficacy from 72% to 93%, reduced operational risk by 21%, and executed RCSA activities across 100+ cross-functional initiatives.
Maintained 100% SLA compliance in a fast-paced, high-volume service operation by coordinating workload priorities, resource allocation, and real-time issue resolution. Sustained 95% team productivity during full remote operations and implemented workflow improvements to elevate first-call resolution and service consistency.
Led a 20-person dual-functional pilot team through integration, adoption, and 100% compliance by coordinating across business areas and managing risk and control requirements. Designed and launched standardized processes across multiple sites, facilitated cross-functional sessions to resolve control issues, and developed KPIs to improve first-call resolution, quality, and retention.
Education
Degrees, certifications, and relevant coursework
Buena Vista University
Bachelor of Arts, Elementary Education
Earned a Bachelor of Arts from Buena Vista University with a focus in Elementary Education, complemented by professional development in financial services risk management and operational controls.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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