At Wells Fargo, I delivered quality oversight and performance metrics to support enterprise-wide model development initiatives. I partnered with home lending, auto, fraud, retail, and cards teams to improve accuracy and compliance.
I conducted targeted testing and audit reviews, analyzed large data sets, and shared reporting that supported decision-making and operational efficiency. I also assisted with remediation tied to regulatory and operational findings.
As Senior Specialist / Team Lead in the Consumer Lending Executive Office, I led resolution of high-level mortgage servicing escalations involving regulatory agencies and executive offices. I monitored regulatory timelines and worked across business units to resolve complex compliance issues.
Earlier, as a Remediation Analyst and Bilingual Email Analyst, I researched escalated customer concerns, supported quality reviews, and handled mortgage account inquiries. I also completed the Suspicious Activity Report (SAR) as part of identifying suspicious activity, and bring English and Spanish fluency to my work.
