Michael Morha
@michaelmorha
Customer Support Specialist at Digital Witch who resolved account, service, and technical issues.
NigeriaWhat I'm looking for
At Digital Witch, I supported users with account, service, and technical issues through phone, email, and chat. I assisted with account setup, password resets, and basic software troubleshooting, escalating more complex issues when needed.
I managed support requests in HubSpot CRM, documented interactions and troubleshooting steps, and followed up with customers through resolution. I also guided users with account, booking, and general usage issues on platforms including Airbnb, Booking.com, Priceline, Trip.com, Yelp, and Zillow.
At Reverb Times Magazine, I provided customer support by email and live chat, investigated reported issues, and followed up after escalation. I also created and updated internal documentation and knowledge base articles to support consistent customer service.
Experience
Work history, roles, and key accomplishments
IT Support Assistant / Customer Support Associate
Digital Witch
Jan 2025 - Mar 2026 (1 year 2 months)
Provided first-point-of-contact support via phone, email, chat, and collaboration platforms, assisting with account, service, and technical issues. Managed support requests using HubSpot CRM, documented interactions, and escalated complex issues as needed.
Customer Support Associate
Reverb Times Magazine
Jan 2024 - Sep 2024 (8 months)
Provided customer support via email and live chat, resolving inquiries and documenting interactions in the CRM. Investigated issues, escalated technical problems, and followed up with customers to ensure resolution.
Education
Degrees, certifications, and relevant coursework
Digital Witch
IT Support Training, IT Support
Completed IT Support Training with Digital Witch in 2026.
Delta State Polytechnic, Ogwashi-Uku
Higher National Diploma, Business Administration
Earned a Higher National Diploma in Business Administration from Delta State Polytechnic, Ogwashi-Uku in 2019.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Interested in hiring Michael?
You can contact Michael and 90k+ other talented remote workers on Himalayas.
Message MichaelGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
