FAVOUR OKECHUKWU

I’m a Dedicated Customer Service Representative with a systems-proven track record of delivering exceptional support in fast-paced environments. I bring a calm, empathetic approach that helps turn problems into positive client experiences.

My core expertise includes managing inbound inquiries across email, phone, and ticketing systems with clear written and verbal communication. I prioritize tickets and tasks effectively to meet response SLAs, while keeping customers informed and supported.

In my current customer service role, I resolve 20+ customer inquiries daily via phone, chat, and email, maintaining 95 percent satisfaction. I document common issues so the team can solve repeat problems faster.

I’m focused on advancing my expertise in professional services by consistently enhancing documentation practices and streamlining support workflows. With an HND in Health Science, I’m disciplined, detail-oriented, and committed to continuous improvement.