Open to opportunities

Judith Levi

@judithlevi

Message

Dedicated Customer Service Representative passionate about outstanding customer experiences.

Nigeria

Message

What I'm looking for

I am looking for a role that values teamwork and innovation, offering opportunities for growth and development.

As a dedicated Customer Service Representative, I am passionate about delivering outstanding customer experiences. With a strong background in technical support and a commitment to building professional relationships, I excel in personalized and engaging communication. My experience includes navigating multiple software platforms to assist customers seamlessly, ensuring their needs are met effectively.

In my recent role as a Cloud Security Engineer, I led a team to develop and implement PCI DSS-compliant infrastructures using GCP. I have facilitated efficient workflows and streamlined processes for team collaboration, contributing to project success. My technical skills extend to deploying web servers and static websites using AWS and Terraform, showcasing my ability to integrate technical tools with community requirements.

With a Master of Science in Biomedical Engineering and a B.Tech in Biomedical Technology, I possess a solid educational foundation that complements my professional experience. I am motivated to contribute to creating exceptional service and lasting customer satisfaction, while continuously seeking opportunities for personal and professional growth.

Experience

Work history, roles, and key accomplishments

Current

IT Support

Current

Vosyn.ai

May 2024 - Jun 2024 (1 month)

Deployed NGINX webserver and static websites using AWS and Terraform. Provided L1 technical support to end users, troubleshooting hardware, software, and network issues.

AWS Nginx Terraform Technical Support Troubleshooting Communication Problem Solving

Current

Technical Support and Troubleshooting

Current

Digital Witch Tech

Jun 2024 - Present (1 year)

Provided technical support to over 100 cloud computing students, diagnosing and resolving software and network issues to ensure seamless operations.

Technical Support Troubleshooting Cloud Computing Communication Problem Solving User Education Team Collaboration

Current

PCI DSS Compliance Project Leader

Current

Digital Witch Tech

Jun 2024 - Present (1 year)

Led a comprehensive PCI DSS compliance project for an online banking application. Identified security vulnerabilities and implemented solutions to safeguard payment systems.

PCI Compliance Team Management Technical Documentation Problem Solving Communication

Customer Service Representative

Digital Witch Tech

Mar 2023 - Jan 2024 (10 months)

Dedicated Customer Service Representative skilled in delivering outstanding customer experiences. Experienced in providing technical support and resolving customer needs effectively while navigating multiple software platforms. Committed to teamwork and creating exceptional service.

Customer Service Technical Support Communication Problem Solving Team Collaboration Navigation Critical Thinking Relationship Building

Cloud Security Engineer

Digital Witch Tech

Jan 2024 - May 2024 (4 months)

Led a team to develop PCI DSS-compliant infrastructures using GCP. Provided technical support and training in Cloud/DevOps, facilitating efficient workflows and project success.