chile-agada Bob
@chileagadabob
Dedicated Customer Service Agent with over 6 years of experience.
What I'm looking for
I am a dedicated and personable Customer Service Agent with over six years of experience in providing top-notch support in fast-paced environments. My passion lies in helping people solve problems and ensuring they leave the conversation feeling satisfied and heard. I have a strong background in handling customer accounts, resolving issues, and managing inquiries in a call center setting. My enthusiasm for excellent service drives me to create positive experiences for every customer I engage with, and I am confident that my attention to detail and problem-solving skills will make me an asset to your company.
In my current role as a Customer Service Agent at Digital Witch Support, I have maintained a 98% customer satisfaction rate by delivering personalized support and developing strong relationships with customers. My ability to efficiently handle large call volumes and streamline customer service processes has resulted in a 15% improvement in service times. I have also been recognized for my effective communication skills and my ability to train new hires, fostering a collaborative environment that enhances team performance.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Digital Witch Support
Jun 2024 - Present (1 year)
As a Customer Service Agent, I provided personalized support for customer inquiries, maintaining a 98% satisfaction rate. I handled up to 100 calls daily, resolving issues efficiently and improving service times by 15%. My role involved building strong customer relationships and streamlining processes.
Customer Service Advisor
ECHO-U LTD
Oct 2016 - Dec 2016 (2 months)
In my role as a Customer Service Advisor, I provided support via phone, email, and live chat, consistently exceeding performance metrics. I resolved complex billing issues and trained new hires, contributing to a collaborative team environment.
KYC Executive
Airtel
Aug 2011 - Nov 2011 (3 months)
As a KYC Executive, I validated client risk profiles and monitored outstanding cases to ensure timely completion. I followed global standards and participated in training programs to enhance my KYC knowledge.
System Analyst
WaterAid
Jun 2010 - Mar 2011 (9 months)
In my role as a System Analyst, I collaborated with stakeholders to understand their requirements and identify system challenges. I gathered data to support KYC processes and evaluated existing systems for improvements.
System Analyst
Medical & Dental Council of Nigeria
Mar 2009 - Mar 2010 (1 year)
As a System Analyst, I assisted customers with technical issues and managed support tickets. I focused on troubleshooting, improving customer experience, and collaborating with teams to enhance service delivery.
Education
Degrees, certifications, and relevant coursework
Northumbria University
Master of Science, Computer Science
2015 - 2017
Pursued a Master of Science in Computer Science, focusing on advanced computing concepts, software development, and system analysis. Developed skills in problem-solving and technical proficiency, preparing for a career in technology and customer service.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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