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chile-agada Bob

@chileagadabob

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Dedicated Customer Service Agent with over 6 years of experience.

Nigeria

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What I'm looking for

I seek a role in a supportive environment that values customer satisfaction and offers opportunities for professional growth.

I am a dedicated and personable Customer Service Agent with over six years of experience in providing top-notch support in fast-paced environments. My passion lies in helping people solve problems and ensuring they leave the conversation feeling satisfied and heard. I have a strong background in handling customer accounts, resolving issues, and managing inquiries in a call center setting. My enthusiasm for excellent service drives me to create positive experiences for every customer I engage with, and I am confident that my attention to detail and problem-solving skills will make me an asset to your company.

In my current role as a Customer Service Agent at Digital Witch Support, I have maintained a 98% customer satisfaction rate by delivering personalized support and developing strong relationships with customers. My ability to efficiently handle large call volumes and streamline customer service processes has resulted in a 15% improvement in service times. I have also been recognized for my effective communication skills and my ability to train new hires, fostering a collaborative environment that enhances team performance.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent

Current

Digital Witch Support

Jun 2024 - Present (2 years)

As a Customer Service Agent, I provided personalized support for customer inquiries, maintaining a 98% satisfaction rate. I handled up to 100 calls daily, resolving issues efficiently and improving service times by 15%. My role involved building strong customer relationships and streamlining processes.

Customer Service Problem Solving CRM Tools Communication Relationship Management Team Collaboration Empathy

Customer Service Advisor

ECHO-U LTD

Oct 2016 - Dec 2016 (2 months)

In my role as a Customer Service Advisor, I provided support via phone, email, and live chat, consistently exceeding performance metrics. I resolved complex billing issues and trained new hires, contributing to a collaborative team environment.

Customer Support Billing Performance Metrics Training Communication Teamwork Problem Solving Customer Satisfaction

KYC Executive

Airtel

Aug 2011 - Nov 2011 (3 months)

As a KYC Executive, I validated client risk profiles and monitored outstanding cases to ensure timely completion. I followed global standards and participated in training programs to enhance my KYC knowledge.

KYC Risk Assessment Training Monitoring Communication Problem Solving Escalation Management

System Analyst

WaterAid

Jun 2010 - Mar 2011 (9 months)

In my role as a System Analyst, I collaborated with stakeholders to understand their requirements and identify system challenges. I gathered data to support KYC processes and evaluated existing systems for improvements.

Stakeholder Engagement Data Analysis Systems Process Improvement KYC Communication Problem Solving Documentation Collaboration

System Analyst

Medical & Dental Council of Nigeria

Mar 2009 - Mar 2010 (1 year)

As a System Analyst, I assisted customers with technical issues and managed support tickets. I focused on troubleshooting, improving customer experience, and collaborating with teams to enhance service delivery.

Technical Support Troubleshooting Customer Experience Ticketing Collaboration Problem Solving Communication Process Improvement Customer Service

Education

Degrees, certifications, and relevant coursework

Northumbria University

Master of Science, Computer Science

2015 - 2017

Pursued a Master of Science in Computer Science, focusing on advanced computing concepts, software development, and system analysis. Developed skills in problem-solving and technical proficiency, preparing for a career in technology and customer service.