chile-agada BobCB
Open to opportunities

chile-agada Bob

@chileagadabob

Dedicated Customer Service Agent with over 6 years of experience.

Nigeria

What I'm looking for

I seek a role in a supportive environment that values customer satisfaction and offers opportunities for professional growth.

I am a dedicated and personable Customer Service Agent with over six years of experience in providing top-notch support in fast-paced environments. My passion lies in helping people solve problems and ensuring they leave the conversation feeling satisfied and heard. I have a strong background in handling customer accounts, resolving issues, and managing inquiries in a call center setting. My enthusiasm for excellent service drives me to create positive experiences for every customer I engage with, and I am confident that my attention to detail and problem-solving skills will make me an asset to your company.

In my current role as a Customer Service Agent at Digital Witch Support, I have maintained a 98% customer satisfaction rate by delivering personalized support and developing strong relationships with customers. My ability to efficiently handle large call volumes and streamline customer service processes has resulted in a 15% improvement in service times. I have also been recognized for my effective communication skills and my ability to train new hires, fostering a collaborative environment that enhances team performance.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Northumbria University logoNU

Northumbria University

Master of Science, Computer Science

2015 - 2017

Pursued a Master of Science in Computer Science, focusing on advanced computing concepts, software development, and system analysis. Developed skills in problem-solving and technical proficiency, preparing for a career in technology and customer service.

Tech stack

Software and tools used professionally

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chile-agada Bob - Customer Service Agent - Digital Witch Support | Himalayas