Julianna Cooper
@juliannacooper
I drive sales growth, client retention, and streamlined customer experiences across service platforms.
United StatesWhat I'm looking for
I'm currently managing a pipeline of approximately 300 leads for WellRive’s senior move services, guiding prospects through contract signature and deposit collection. I also support outbound sales, inbound customer inquiries, sales-process improvements, and SDR talent sourcing through memoryBlue.
Previously, I spearheaded outbound sales for Airbnb’s Cohosting program, onboarding property owners through tailored consultations, lead qualification, and personalized pitches. I consistently exceeded outreach and conversion targets while partnering with internal teams and cohosting partners to improve host satisfaction.
At State Farm, I improved client satisfaction by 30%, reduced complaints by 20%, and helped reduce resolution time by 30% through clear, empathetic client communication and internal coordination. My work has consistently focused on building trust, resolving issues, and meeting performance goals.
I also bring sales leadership and operations experience from Nordstrom, The Perfect Light, and Sierra Pacific Real Estate. At Nordstrom, I trained team members, built relationships with 50+ customers daily, and helped maintain a 97% customer satisfaction score.
Experience
Work history, roles, and key accomplishments
Account Manager
WellRive
Jun 2026 - Present (3 months)
Manage a pipeline of approximately 300 leads for senior move services, guiding prospects through the sales cycle to contract signature and deposit collection. Conduct outbound sales calls and support inbound inquiries, while partnering with the executive team to improve sales processes.
Spearheaded outbound sales to onboard property owners to Airbnb's Cohosting program, driving revenue growth and platform adoption. Conducted tailored consultations, exceeded outreach and conversion targets, and collaborated cross-functionally to improve host satisfaction.
Substitute Teacher
Rockwall ISD
Jan 2025 - May 2025 (4 months)
Maintained discipline and classroom control to foster a safe learning environment. Provided meaningful instruction and implemented regular teacher's routines and lesson plans.
Sales Administrator
The Perfect Light
Oct 2024 - Jan 2025 (3 months)
Coordinated with the area manager to manage calendars for crew schedules and sales appointments, and handled daily office operations. Provided customer service, managed billing and invoicing, and followed up on outstanding payments.
Substitute Teacher
ESS - Royse City ISD
Aug 2024 - Aug 2024 (0 months)
Maintained discipline and classroom control to foster a safe learning environment. Provided meaningful instruction and implemented regular teacher's routines and lesson plans.
Maintained clear and empathetic communication with clients, resulting in a 30% increase in client satisfaction and a 20% decrease in complaints. Coordinated with internal teams to resolve issues, reducing resolution time by 30% and consistently meeting performance goals.
Provided training and development for team members, increasing associate satisfaction by 50% and individual performance by 30%. Developed merchandising techniques that increased average transaction value by 10%, and maintained customer relationships achieving a 97% satisfaction score.
Office Manager
Sierra Pacific Real Estate
Aug 2017 - Mar 2018 (7 months)
Managed daily operations of a real estate office, improving efficiency and productivity by 25%. Developed and executed marketing campaigns that increased leads by 20% and conversions by 10%.
Education
Degrees, certifications, and relevant coursework
University of Maine Presque Isle
Bachelor of Arts, Psychology
Activities and societies: Honors Program
Pursuing a Bachelor of Arts in Psychology, expected to graduate in December 2026. Participated in the Honors Program.
Sierra College
Associate of Arts, Business Management
Activities and societies: Honors Program, President's List
Earned an Associate of Arts in Business Management in June 2020. Participated in the Honors Program and made the President's List.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Social media
Job categories
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