Open to opportunities

Debora Machaka

@deboramachaka

Message

Dedicated Front Office and Customer Care Specialist with proven expertise.

Kenya

Message

What I'm looking for

I am looking for a role that values customer service excellence and offers opportunities for professional growth.

I am a dedicated Front Office and Customer Care Specialist with three years of experience in managing front desk operations and enhancing client satisfaction. My expertise lies in streamlining administrative processes and ensuring a welcoming environment for clients. I have been recognized for my exceptional communication and problem-solving skills, which have contributed to a 98% client satisfaction rate in my previous role.

At Kilimani Children’s Clinic, I successfully managed client interactions, verified insurance eligibility, and maintained patient records with a focus on confidentiality and compliance. My efforts in improving operational efficiency led to a significant reduction in billing discrepancies and enhanced the overall patient experience. I am passionate about delivering high-quality service and have been awarded the “Outstanding Customer Service” certificate for my exemplary performance.

Experience

Work history, roles, and key accomplishments

Current

Social Media Manager

Current

Decarbonize Initiative

Jun 2024 - Present (1 year)

Responsible for content creation and management across social media platforms. Engaged in advertising and promotions while providing customer support to enhance community outreach.

Content Creation Social Media Management Advertising Customer Support Communication Marketing Strategy Team Collaboration Time Management

Front Office/Customer Care Representative

Kilimani Children’s Clinic

Jun 2021 - Apr 2024 (2 years 10 months)

Managed front desk operations and client interactions, achieving a 98% satisfaction rate. Streamlined patient check-in processes and handled insurance verification, ensuring compliance with healthcare regulations. Led administrative tasks and coordinated events, enhancing operational efficiency.

Client Reception Insurance Verification Administrative Support Customer Service Data Entry Event Coordination Problem Solving Communication

Accounts Intern

Kilimani Children’s Clinic

Jun 2021 - Sep 2021 (3 months)

Assisted in reconciling bank statements and preparing tax documents under supervision. Processed petty cash vouchers and conducted monthly audits for departmental expenditure, ensuring compliance with regulatory standards.