Carolyne Akisa
@carolyneakisa
Organized administrative professional excelling in customer relations and office operations.
What I'm looking for
I am an energetic, highly organized administrative professional with proven experience in customer relations and office operations. I consistently provide exceptional client service and reliably handle customer concerns with professionalism and composure.
My background includes office administration, warehouse and logistics coordination, and social media management, where I improved organic reach and engagement. I am recognized for strong organizational skills, disciplined work habits, and the ability to support smooth day-to-day operations.
I am a fast learner with excellent written and verbal communication skills and practical training in cabin crew safety and passenger security. I have experience liaising with stakeholders and managing records, documentation, and customer interactions across channels.
I bring adaptability, people skills, and a results-oriented mindset to roles that require coordination, time management, and clear communication. I seek to contribute to teams that value reliable execution and continuous improvement.
Experience
Work history, roles, and key accomplishments
Cabin Crew Trainee
Kenya Airways - Pride Centre
Jun 2025 - Sep 2025 (3 months)
Completed cabin crew training with competency in passenger security, safety equipment handling, and emergency procedures.
Warehousing and Logistics Coordinator
Atlantis Life Science Limited
Jun 2024 - Jun 2025 (1 year)
Planned office logistics, managed receiving of goods and day-to-day warehouse operations to ensure accurate inventory handling and timely distribution.
Office Administrator
GGI (K) Ltd
Jan 2022 - Jun 2024 (2 years 5 months)
Managed office documentation and records while handling walk-in and phone customer relations to support smooth daily operations.
Social Media Manager
Atlantis Life Science Limited
May 2021 - Dec 2022 (1 year 7 months)
Built and managed company social media presence, increasing organic reach and engagement by over 2,000 through content and metrics-driven strategies.
Customer Service Intern
Kenya Airports Authority
Jan 2017 - Apr 2017 (3 months)
Supported VIP lounge organization and guest services, liaising with stakeholders to ensure smooth facilitation.
Education
Degrees, certifications, and relevant coursework
Moi University (Main Campus)
Bachelor of Arts, Linguistics, Media and Communication
2013 - 2018
Grade: Second Class Honours (Lower Division)
Completed a Bachelor of Arts in Linguistics, Media and Communication with Second Class Honours (Lower Division) between October 2013 and December 2018.
Availability
Location
Authorized to work in
Job categories
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