Open to opportunities

Kawira Muthamia

@kawiramuthamia

Message

Organized receptionist and administrator with 3+ years delivering customer-focused office and front‑desk operations.

Kenya

Message

What I'm looking for

I seek a customer-focused administrative or front-desk role where I can apply strong organizational, clerical, and communication skills to improve service and operations.

I am an organized receptionist and administrator with over three years' experience in customer service, front-desk operations, and office administration across hospitality, healthcare, and retail promotion. I consistently manage bookings, billing, communications, and customer complaints while supporting sales and promotional activities to drive satisfaction and retention.

My background includes assistant administration at an auto-glass firm, hotel administration, medical reception, and brand ambassador/sales roles where I generated leads, handled order processing, and represented products at promotional events. I bring strong interpersonal skills, clerical and computer literacy, and a proven track record of coordinating teams and improving customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Ambassador

Current

Unilever Ltd (Golden Marketing)

Oct 2024 - Present (1 year 4 months)

Deliver product information, handle customer queries and complaints, process orders, collect feedback and run promotional events to increase brand awareness and sales.

Customer Service Product Promotion Order Processing Complaint Resolution Event Promotion Merchandising Communication POS

Sales Representative

Anytime

Oct 2023 - Jan 2024 (3 months)

Promoted company products, educated and retained customers, assessed needs and resolved grievances, and managed timely collections and order booking to drive revenue.

Sales Customer Retention Collections Order Management Customer Education Negotiation Relationship Building

Assistant Administrator

Glass Doctor Ke

Aug 2022 - Jan 2024 (1 year 5 months)

Managed phone and email communications, scheduled appointments, supported lead generation and customer conversion, coordinated contracts and purchase orders, and assisted cross-departmental projects.

Office Administration Scheduling Customer Service Lead Generation Contract Management Invoicing CRM

Administrator / Customer Care

Meru Transit Hotel

Sep 2021 - May 2022 (8 months)

Supervised staff, managed guest bookings and payments, handled enquiries and complaints, processed invoices and petty cash, and maintained professional front-desk operations.

Staff Supervision Billing Cash Management Complaint Resolution Front Desk Operations Hospitality

Receptionist

Greenland Medical Centre

Dec 2020 - Mar 2021 (3 months)

Handled patient billing and payments, scheduled appointments, maintained confidential medical records, and ensured timely patient flow and administrative accuracy.

Reception Medical Billing Scheduling Confidentiality Customer Service Records Management Communication

Presenter / News Anchor

Meru TV & Thiiri FM

Jan 2019 - Dec 2020 (1 year 11 months)

Hosted news and entertainment segments, revised and delivered scripts on-air, conducted interviews, and managed social media engagement across regional broadcasts.

Interviewing Social Media Management Public Speaking Journalism Content Creation