MOmarlene orwah
@marleneorwah
Dynamic professional with expertise in front office operations and customer care.
KenyaWhat I'm looking for
I am a dynamic and service-oriented professional with a strong background in front office operations and customer care. My experience as a Front Office Personnel at Windsor Golf Hotel and Country Club has equipped me with exceptional interpersonal and organizational skills, enabling me to deliver top-tier guest experiences. I pride myself on my ability to warmly welcome guests, manage reservations, and respond to inquiries with professionalism and warmth.
My academic foundation in Linguistics, Media, and Communication enhances my ability to interact effectively with diverse clientele. I am passionate about hospitality and consistently uphold high standards of service, integrity, and efficiency. I am eager to leverage my strong communication skills and front office expertise to enhance guest satisfaction and contribute to the overall success of an organization in the hospitality industry.
Experience
Work history, roles, and key accomplishments
Front Office Personnel
Windsor Golf Hotel and Country Club
Warmly received and directed guests, ensuring a welcoming first impression and maintaining organized visitor logs. Managed the hotel switchboard, routing internal and external calls efficiently.
Customer Care Representative
RUH Solar Limited
May 2021 - Present (4 years 3 months)
Responded to customer questions and complaints, collecting customer feedback to improve services. Represented the customer during official company meetings and provided information about products and services.
Intern
Kenya Ports Authority
Jan 2019 - Present (6 years 7 months)
Participated in the preparation and execution of programs for courtesy calls to top management, including handling VIPs and conducting guided port tours. Actively involved in organizing press briefings by the managing director and received exposure in still photography and video production.
Intern
Hot96 FM
May 2017 - Present (8 years 3 months)
Helped to maintain web content and implement social media strategies, tracking projects and media exposure. Assisted in researching, writing, and editing content for distribution, including photos and videos.
Education
Degrees, certifications, and relevant coursework
MUMoi University
Bachelor of Arts, Linguistics, Media, and Communication
2013 - 2017
Acquired a strong academic foundation in Linguistics, Media, and Communication, enhancing the ability to interact effectively with diverse clientele and support internal communication functions. Developed skills in strategic communication and media relations.
Ng’iya Girls Secondary School
Kenya Certificate of Secondary Education, General Studies
2005 - 2009
Completed secondary education, obtaining the Kenya Certificate of Secondary Education. Focused on a broad curriculum to prepare for higher education.
St Teresa Girls Primary School
Kenya Certificate of Primary Education, General Studies
1994 - 2001
Completed primary education, obtaining the Kenya Certificate of Primary Education (KCPE). Developed foundational academic skills.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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