Open to opportunities

Juliana Cataldo

@julianacataldo

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Operations professional focused on customer experience, people development, and improving how teams and processes work.

Croatia

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What I'm looking for

I'm looking to bring my experience in operations, customer experience, people development, and process improvement into a new environment.

I’m an operations professional with 8+ years of experience managing retail operations and multicultural teams in international environments. My background includes team leadership, onboarding and training, customer experience, operational planning, project coordination, visual merchandising, and process improvement.

I’ve worked with teams of 7–30 people representing 20+ nationalities, developed Assistant Managers into Retail Manager roles, and led retail transformation and visual merchandising projects across multiple ships and international markets.

I enjoy solving problems, organizing situations, and finding practical ways to improve how teams and processes work. I’m comfortable coordinating across different functions and cultures, adapting to changing priorities, and turning information into practical decisions.

I’m interested in remote-first opportunities in Customer Operations, Customer Experience, Sales Operations, People Operations, Training Operations, and Travel Retail.

Experience

Work history, roles, and key accomplishments

Current

Retail Sales Manager | Global Retail Operations

Current

Starboard Cruise Services

Apr 2013 - Present (13 years 5 months)

- Planned and coordinated retail operations for each cruise, using itinerary, guest profile, historical,performance, targets, KPIs, stock availability and operational requirements to define priorities, promotions, events, staffing and departmental goals.
- Translated company targets into practical daily and cruise-level objectives for each department, considering guest profile, product availa

Customer Experience Operations Management Project Management Team Leadership Learning and Development Performance Management People Development

Assistant Shop Manager

Starboard Cruise Services

Apr 2011 - Apr 2012 (1 year)

. Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
. Managed inventory control, cash control, and store opening and closing procedures.
. Implemented store policies and procedures to remain compliant with corporate guidelines.
. Monitored and analyzed sales reports to identify growth opportunities.
. Trained and guided team members to mai

Team Leadership

Sales Attendant - Beauty Specialist

Starboard Cruise Services

Dec 2007 - Apr 2011 (3 years 4 months)

. Answered customer questions about sizing, accessories, and merchandise care.
. Maintained records related to sales, returns, and inventory availability.
. Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
. Engaged with customers to build rapport and loyalty.
. Advised clients on how to care for skin and hair with available products