I’m looking for a remote Customer Experience, Customer Support, or Operations role where I can improve service, solve customer issues, coordinate workflows, and support international teams.
Open to opportunities
Isabela Mistrinel
@isabelamistrinel
Customer Experience & Operations professional with 8+ years across Brazil and Ireland, focused on support, client relations, and business operations.
BrazilWhat I'm looking for
Customer Experience and Operations professional with 8+ years of international experience across Brazil and Ireland, with a background in customer support, client relations, operational coordination, hospitality leadership, retail, and entrepreneurship.
I currently lead customer experience and end-to-end business operations at TRANCE Collection, coordinating customer support, sales, inventory, production, logistics, purchasing, suppliers, shipping, and post-sale service.
My international experience includes high-volume customer-facing roles in Ireland, including retail at Pull&Bear and progression into Front Desk and Food & Beverage leadership at The Arlington Hotel, where I supervised teams, coordinated schedules and training, resolved guest issues, and supported daily operations.
I’m now looking for remote opportunities in Customer Experience, Customer Support, Client Operations, and Business Operations, where I can bring strong communication, organization, problem-solving, and experience working in fast-paced, multicultural environments.
Experience
Work history, roles, and key accomplishments
TC
Current
Founder & Customer Experience Manager
TRANCE Collection
Jan 2024 - Present (2 years 8 months)
Managed end-to-end customer experience and business operations including sales, inventory, production, logistics, purchasing, and supplier coordination. Handled customer inquiries, order coordination, post-sale support, and service issues while maintaining strong client relationships.
HO
Merchandiser
Hopkins
Jan 2023 - Jan 2024 (1 year)
Executed merchandising and inventory activities, maintained product presentation standards, and supported store operations and customer experience.
PU
Sales Assistant
Pull&Bear
Jan 2022 - Jan 2023 (1 year)
Delivered customer service in a high-volume international retail environment while supporting sales, replenishment, and daily store operations.
TH
Front Desk & Food and Beverage Leadership
The Arlington Hotel
Jan 2018 - Jan 2022 (4 years)
Progressed from Waitress into Front Desk and Food & Beverage leadership responsibilities. Supervised staff, coordinated scheduling, supported training, managed cash opening/closing procedures, and resolved guest concerns.
SB
Hospitality Associate
Sinnott’s Bar
Jan 2017 - Jan 2018 (1 year)
Delivered efficient customer service and supported daily hospitality operations in a high-volume environment.
Education
Degrees, certifications, and relevant coursework
CP
Centro Universitário Belas Artes de São Paulo
Bachelor's Degree, Fashion Design
Bachelor's Degree in Fashion Design from Centro Universitário Belas Artes de São Paulo.
KL
Kaplan International Languages
English Program, English
English Program completed at Kaplan International Languages in Dublin.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
BrazilAuthorized to work in
Salary expectations
40k-60k USD
Job categories
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