Isabel Bittencourt
@isabelbittencourt
I lead high-volume operations teams, improving performance, service quality, and KPI-driven execution.
BrazilWhat I'm looking for
I currently lead 60+ employees in Brazilian operations at New Media Services, monitoring KPIs, productivity, quality, scheduling, and service continuity in a fast-paced remote environment.
Previously, I led teams of 50+ at Sushi&Co in Portugal and supported high-volume retail operations at Atacadão. I bring hands-on experience in coaching, recruitment, onboarding, training, process improvement, and data-driven performance analysis.
Experience
Work history, roles, and key accomplishments
Brazil Operations Team Leader
New Media Services
Jul 2026 - Present (2 months)
Lead a team of 60+ employees in Brazilian operations, overseeing performance, productivity, and day-to-day execution in a remote environment. Monitor KPIs, coordinate schedules, and support recruitment, onboarding, and training.
Customer Support Specialist
New Media Services
Mar 2026 - Jul 2026 (4 months)
Delivered high-volume customer support via live chat, managing up to 5 simultaneous conversations and averaging 600–750 interactions per day. Resolved inquiries with accuracy and professionalism while maintaining service quality.
Front-End Operations Coordinator
Atacadão S.A.
Jul 2025 - Apr 2026 (9 months)
Supported daily operations across 25 checkout lanes in a high-volume retail environment, ensuring operational continuity and service quality. Guided checkout operators, handled cash reconciliation, and resolved customer complaints.
Supervisor
Sushi&Co
Jul 2023 - May 2025 (1 year 10 months)
Led daily operations for a team of 50+ employees, overseeing performance, efficiency, and service quality. Managed scheduling, recruitment, training, and monitored KPIs to optimize team and business performance.
Administrative Assistant
Villa Germânia Alimentos SA
Provided administrative support to the organization, handling clerical and operational tasks.
Store Manager
Veterinary Clinic Apaixonados por 4 Patas
Managed clinic operations, overseeing staff and ensuring quality service delivery.
Store Manager
Papelaria Sonho Real
Managed store operations, overseeing staff, customer service, and daily business activities.
Education
Degrees, certifications, and relevant coursework
Anhanguera University
Postgraduate Degree, Data Analytics
Postgraduate degree in Data Analytics from Anhanguera University.
Faculdade das Américas
Bachelor's Degree, Business Administration
Bachelor's degree in Business Administration from Faculdade das Américas.
Availability
Location
BrazilAuthorized to work in
Social media
Job categories
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