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Andrey Apolo

@andreyapolo

Retail manager leading 10 stores and multicultural teams of up to 35, with expertise in KPI analysis, customer experience and staff development.

Brazil

Message

What I'm looking for

I’m looking to transition from working onboard cruise ships to a role on land or a remote position in sales, customer experience or operations. I’m open to opportunities below my current management level, including non-management roles, where I can contribute my experience, develop new skills and grow with the company.

At MSC Cruises, I manage 10 shops and sales areas serving approximately 6,000 passengers, spanning luxury goods, fashion, duty-free and perfumery.

I lead teams of 15–35 staff and oversee weekly revenue of €300,000–€380,000. I use revenue, conversion, average transaction value and guest behaviour data to shape sales plans.

I handle guest service, visual merchandising, inventory, maintenance coordination, crew rotations and onboarding in a shared shipboard environment. I've also trained four sales associates for Assistant Shop Manager roles and was rated “Exceeds Expectations” for communication, initiative and leadership.

Previously, I supported retail operations as an Assistant Retail Manager and delivered consultative sales to international guests. As a mystery shopper for Casas Bahia and Ponto Frio, I evaluated customer service, compared competitors and recommended improvements.

Experience

Work history, roles, and key accomplishments

Current

Retail Manger

Current

MSC Cruises

Jul 2023 - Present (3 years 2 months)

Manage 10 shops and sales areas across luxury goods, fashion, duty-free and perfumery on a ship serving approximately 6,000 passengers. Lead teams of 15-35 staff and oversee weekly revenue of €300,000-€380,000.

retail management Team Leadership Visual Merchandising Inventory Management Revenue Analysis Guest Service Corporate Trainer Conflict Resolution KPI Analysis Cross Cultural Leadership

Assistant Retail Manager

MSC Cruises

Jun 2022 - Dec 2022 (6 months)

Supported store operations and staff coordination. Selected after around five months to train a new manager in company systems; later covered the manager role.

Store Operations Staff Coordination Training Management Support

Sales Associate

MSC Cruises

Dec 2018 - Jan 2022 (3 years 1 month)

Provided consultative sales to international guests in duty-free, watches and eyewear, with additional support in fragrances and clothing.

Consultative Sales Customer Service Duty Free Retail Product Knowledge

Customer Service Analyst - Mystery Shopper

Via | Casas Bahia & Ponto Frio

Aug 2020 - Aug 2021 (1 year)

Evaluated service through visits, questionnaires and audio records at a retail group with over 1,000 stores in Brazil. Compared competitors and recommended improvements.

Mystery Shopping Customer Service Evaluation Data Collection Competitive Analysis Reporting