Luana Bispo

Lead day-to-day business operations, with a strong focus on people management, customer experience, service quality, and team performance.
Manage and support a multidisciplinary team, promoting clear communication, accountability, collaboration, and a positive work environment.
Handle interpersonal conflicts and challenging situations with employees and customers, seeking balanced solutions while

Built and maintained positive customer relationships in an international and multicultural environment.
Handled customer inquiries, complaints, and service requests with professionalism and empathy.
Identified customer needs and provided appropriate solutions and alternatives within established deadlines.
Communicated clearly and effectively with customers from diverse cultural backgrounds.
Mainta

Provided bilingual customer service to international guests in a multicultural environment.
Assisted customers with product information, recommendations, and purchasing decisions.
Supported sales targets and contributed to customer satisfaction through personalized service.
Participated in seminars, showcases, and promotional events.
Educated guests about products and brands, strengthening communi

Provided inbound and outbound customer support for technical issues related to mobile devices and telecommunications services.
Assisted customers in identifying and resolving service-related difficulties.
Focused on first-contact resolution and customer retention.
Used CRM systems, including Amdocs/Siebel, to access customer histories and support service interactions.
Maintained clear and professi

Organized and managed executive meetings, calendars, and appointments.
Planned domestic and international business trips.
Prepared reimbursement reports and expense control documentation.
Supported administrative operations and maintained organized records.
Managed multiple priorities while ensuring accuracy and timely completion of tasks.

Administrative Support & Office Management: Managing daily office operations, maintaining filing systems (digital and physical), handling correspondence, ordering supplies, and keeping facilities organized.
​Calendar Management & Scheduling: Coordinating complex schedules, booking internal and external meetings, resolving calendar conflicts, and organizing travel itineraries.
​Communication & Inte

Provided telephone and front-desk customer service.
Supported administrative and operational activities.
Prepared reports and organized relevant business information.
Assisted customers and internal teams with day-to-day requests.
Developed strong communication and interpersonal skills in a corporate environment.

Intercâmbio Cultural em Los Angeles - CA