Fernando User

Delivered consultative sales and personalized travel planning for international guests, promoting future cruises and premium vacation packages.

Built strong relationships with high-net-worth clients from the United States, Europe, and other global markets, providing tailored travel solutions.

Collaborated with a multicultural team representing more than 70 nationalities in a dynamic, internat

Managed relationships with high-net-worth international guests, delivering consultative sales and personalized luxury travel planning.

Oversaw premium client portfolios, developing tailored cruise experiences and strengthening long-term customer loyalty.

Selected as Loyalty Manager for Seabourn's prestigious World Cruise, supporting one of the company's most exclusive guest segments.

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Managed relationships with high-net-worth international clients, providing executive-level travel consulting and personalized luxury experiences.

Led loyalty initiatives designed to strengthen long-term customer relationships and maximize repeat business.

Designed bespoke travel solutions, including private aviation, luxury accommodations, chauffeured transportation, and customized itinera

Led and mentored a multicultural team of travel consultants, driving performance through coaching and destination expertise.

Delivered multilingual destination presentations and personalized travel consultations for international guests.
Managed loyalty initiatives and strengthened long-term customer relationships through consultative sales.

Leveraged firsthand experience across more than

Supported the onboard cruise sales operation by assisting guests with future cruise bookings and premium travel planning.

Coordinated promotional events, sales campaigns, and operational logistics to maximize guest engagement.

Worked closely with senior leadership to execute onboard sales initiatives and improve overall sales performance.

Delivered personalized recommendations based on

Served as the primary liaison between guests and onboard departments, ensuring effective communication and service coordination.

Assisted in managing daily cruise sales operations and supporting promotional initiatives.

Coordinated guest requests and resolved service issues while maintaining premium hospitality standards.

Built strong client relationships through personalized service a

Served as the primary point of contact for international guests, delivering executive-level customer support in a luxury hospitality environment.

Managed complex guest requests, escalations, and service recovery through effective cross-functional collaboration.

Coordinated with multiple onboard departments to ensure seamless operations and timely resolution of high-priority issues.

Pre

Worked as Intern at Connexia.