Open to opportunities

Judith Van Der Wath

@judithvanderwath

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Customer Operations and Client Support professional delivering compliant, high-quality client experiences.

Australia

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What I'm looking for

I’m seeking remote roles in customer support, client success, virtual assistance, healthcare administration, and operations coordination—where I can manage high-volume enquiries, support compliant workflows, and coordinate stakeholders in a fast-paced environment.

I’m a Customer Operations and Client Support professional with 10+ years’ experience across healthcare administration, client services, operations coordination, and education environments. I manage high-volume enquiries, appointment scheduling, and complex workflows—supporting clinical and organisational operations onsite and in remote settings.

I’m known for remote client communication, accurate documentation and records management, and maintaining compliance and confidentiality. I’ve coordinated clinical administration workflows (including doctor diary management, assessment requirements, and follow-up) and supported occupational health services (audiometry testing and accurate record management), while also leading teams as a Nominated Supervisor and Room Leader.

Experience

Work history, roles, and key accomplishments

Reception & Clinical Admin

Happy Health

Mar 2023 - Jun 2026 (3 years 3 months)

Managed high-volume client enquiries and appointment bookings, coordinating clinical administration workflows and maintaining accurate documentation. Supported clinical operations including doctor diary management, compliance/confidentiality processes, liaising with corporate clients/councils, and coordinating external medical services and assessments.

Customer Support client support Appointment Scheduling Clinical Administration Documentation Management Workflow Management Confidentiality Data Management Microsoft Office Suite

Volunteer First Aid Officer

Warners Bay Australian Football Club

Apr 2024 - Aug 2024 (4 months)

Provided first aid support during training sessions and match days, assessing and responding to sports-related injuries using appropriate first aid procedures. Communicated calmly and professionally with players, coaches, and club representatives while maintaining confidentiality.

First aid Confidentiality Professional communication

Nominated Supervisor

Mini Minors Early Learning Centre

Sep 2021 - Sep 2022 (1 year)

Managed daily centre operations as Nominated Supervisor, ensuring compliance with regulatory requirements and quality standards. Led and mentored educators, oversaw enrolments and records management, supported family communication, and implemented EYLF-aligned learning programs.

Regulatory Compliance Quality Standards Mentoring Professional Development Records Management Communication EYLF Aligned Learning Program

Room Leader (Nursery 0–2)

Joey’s Play and Development Centre

Oct 2019 - Sep 2021 (1 year 11 months)

Led the nursery (0–2 years) classroom, delivering safe, inclusive, engaging education and care. Planned child-led learning experiences aligned with EYLF principles and maintained accurate documentation including observations, developmental records, and learning portfolios while supporting consistent family communication.

Early Childhood Education EYLF Child Led Learning Observe Developmental Records Communication Quality Standards

Second-In-Charge (2IC)

Tilly’s Play and Development Centre

Jul 2019 - Oct 2019 (3 months)

Supported daily centre operations as Second-In-Charge, including staff coordination and quality service delivery. Covered multiple environments, assisted with compliance documentation and operational processes, and maintained positive relationships with children, families, and team members.

Staff Coordination Service Delivery Floater Educator Compliance Documentation Operations Team Support

Nominated Supervisor

Over the Moon Early Learning Centre

Dec 2017 - Jul 2019 (1 year 7 months)

Managed daily centre operations as Nominated Supervisor, ensuring compliance with regulatory frameworks and organisational policies. Coordinated staff operations, family engagement, compliance documentation, and administrative processes, while mentoring educators and supporting service improvement through reflective practice.