Katherine De Gabriele
@katherinedegabriele
Allocations Consultant delivering exceptional customer service through scheduling, recruitment, and confident communication.
AustraliaWhat I'm looking for
I’m an Allocations Consultant at YNA (Your Nursing Agency), where I handle “Allocations,” “Roster management,” and external company relations with staff and clients. I focus on accuracy and responsiveness, using strong communication to keep service running smoothly.
Before this, I built a solid foundation in frontline healthcare administration and reception as a “General Practitioner Receptionist,” managing scheduling and “Organisation of appointments” while “Handle[ing] sensitive information and reports with confidentiality.” I’m comfortable working across teams and maintaining trust with both patients and medical stakeholders.
I also served as an “Administrative Assistant and Recruitment Officer” with Western Health’s Medical Workforce Unit, supporting “Recruitment of Junior Medical Staff” and coordinating interview and scheduling processes. I’ve worked with systems including “Pracsoft and Medical Director,” as well as “CGov and RosterOn,” strengthening my ability to manage complex administrative workflows.
My background includes customer-facing roles like “Barista, Kitchen and Front Counter Staff” and cashier/barista work, which shaped my “Face-to-face and phone communication,” resilience, and “Ability to work under pressure.” I bring a positive, accountable work ethic and value clear inter-professional communication, alongside my continuing business education.
Experience
Work history, roles, and key accomplishments
Allocations Consultant
YNA (Your Nursing Agency)
Dec 2024 - Present (1 year 6 months)
Manage staff allocations and roster scheduling for client requirements, coordinating inter-company relationships. Conduct cold and warm calling and handle external communications with staff and clients to support service delivery.
GP Receptionist
Westgate Medical Centre
Jan 2024 - Oct 2024 (9 months)
Provided front desk reception support for a general practice, scheduling appointments and managing sensitive information with confidentiality. Supported inter-professional relationships and handled patient/admin requests using Pracsoft and Medical Director systems.
Recruitment & Admin Officer
Western Health - Medical Workforce Unit
Nov 2021 - Oct 2023 (1 year 11 months)
Supported recruitment of junior medical staff, including interview and scheduling coordination. Managed rostering and daily administrative operations using CGov and RosterOn systems, and communicated with administrative and medical teams via phone, email, and in person.
Barista & Café Staff
Chipmunks Café and Indoor Playground
May 2019 - Nov 2021 (2 years 6 months)
Worked as barista and front counter staff, taking customer orders and preparing menu items such as pizza, sandwiches, and food platters. Maintained sanitation of café and play equipment, hosted children’s parties, and supported customer service in a high-traffic environment.
Child Care Work Experience
OHSC - Child Care (World for Kids)
Aug 2018 - Present (7 years 10 months)
Supported children with homework completion and learning activities, identifying those needing extra help. Helped develop social skills, planned group and individual activities, and worked collaboratively with staff to support teamwork and learning.
Administration Relief Officer
Elynwood Services
Provided administration relief support, including phone answering, message passing, and scheduling appointments. Assisted with onboarding of cleaning and catering employees, delivery organisation, document compliance, and system reset tasks.
Education
Degrees, certifications, and relevant coursework
Bachelor of Business Administration
Bachelor of Business Administration, Business Administration
Bachelor of Business Administration with expected completion in November 2026.
FutureLearn
Online course, Online Learning
Completed an unspecified FutureLearn online course in 2020.
Lakeview Senior College
VCE, VCE
Completed VCE in 2020 at Lakeview Senior College.
Teaching Programming to Primary
Online course, Programming Education
Completed the "Teaching Programming to Primary" online course in 2020.
Barista Course
Barista course, Hospitality
Completed a Barista course in 2019.
First Aid & CPR Certification
First Aid & CPR Certification, First Aid
First Aid & CPR certification with an expiry in 2027.
Tech stack
Software and tools used professionally
Availability
Location
AustraliaAuthorized to work in
Job categories
Skills
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