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Caterina Veneziano

@caterinaveneziano

Message

Direct Care Coordinator at BAPTISTCARE who optimised staff allocation and reduced daily travel.

Australia

Message

At BAPTISTCARE, I coordinate support staff rosters and respond to changing staff, client and operational priorities. By analysing staff and client location data, I improved workforce allocation, reducing daily travel by approximately 20 minutes per client per staff member and approximately 15–20 km per staff member.

I also led a process improvement project to centralise staff training, qualifications, specialised competencies and vehicle capabilities, strengthening workforce allocation, compliance and client safety. Across administration, operations and customer-facing roles, I’ve supported accurate records, stakeholder coordination and timely follow-up.

Experience

Work history, roles, and key accomplishments

Current

Direct Care Coordinator

Current

BaptistCare

Sep 2025 - Present (1 year 1 month)

Coordinate and manage rosters for 30+ support staff, including scheduling, leave coordination, and re-rostering to ensure service continuity. Lead workforce optimisation initiatives and process improvement projects to enhance efficiency and compliance.

Rostering Workforce Coordination Stakeholder Engagement Risk Management Compliance Process Improvement Data Analysis Incident Management Administrative Support Diary Management Invoice Processing Purchase Order Electronic Records Management

Student Enrolment Advisor/Sales Consultant

National Institute of Beauty

Feb 2025 - Aug 2025 (6 months)

Managed prospective student enquiries from initial contact through to enrolment, providing accurate information and tailored guidance. Maintained student records and coordinated high-volume communication across multiple channels.

ActiveCampaign Enquiry Management Sales Customer Service Communication Skills Record keeping KPI Monitoring

Customer Success Manager & B2B Loans Consultant

Leda / Moula

Oct 2022 - Jan 2025 (2 years 3 months)

Managed a portfolio of B2B accounts throughout the lending lifecycle, providing administrative support and coordinating resolution of account matters. Monitored account activity and risk indicators, liaising with Credit and Collections.

B2B Account Management Loan Administration Risk Monitoring Stakeholder Coordination Financial Records Confidentiality Policy Compliance

Patient Consultant

Dental Boutique

May 2022 - Oct 2022 (5 months)

Managed patient portfolios and supported customers throughout their consultation and treatment journey. Provided tailored finance options and managed communication across phone, email, and Zoom.

Patient Management Customer Service Financial Options Communication Skills Zoom Email Phone

Customer Relations and Settlement Coordinator

Mirvac

Feb 2020 - Dec 2021 (1 year 10 months)

Coordinated customer portfolios and administrative requirements throughout the consultation and settlement process. Managed high-volume communication and coordinated stakeholders to ensure timely follow-up.

Client Relations Settlement Coordination Stakeholder Management Communication Skills Documentation Follow up

Assistant Sales Project Consultant

Vestbuild

Jul 2019 - Feb 2020 (7 months)

Supported customers throughout the property sales process and coordinated enquiries, documentation, and administration. Worked closely with sales and project teams to ensure a smooth customer experience.

Sales Support Customer Service Documentation Coordination Teamwork

Sales Associate

Growland

Sep 2018 - Apr 2019 (7 months)

Built relationships with prospective purchasers and supported customers through the property purchasing process. Managed enquiries, appointments, and customer follow-up.

Sales Customer Relationship Management Enquiry Management Appointment Scheduling Follow up

Sales Assistant

Peet Limited

Sep 2016 - Sep 2018 (2 years)

Supported customers and sales consultants throughout the property purchasing journey. Managed enquiries, appointments, documentation, and follow-up.

Sales Support Customer Service Documentation Appointment Management Follow up

Accounts and Admin Assistant

Dean's Art

Jan 2010 - Sep 2016 (6 years 8 months)

Provided accounts administration, documentation management, customer service, and general office support. Maintained accurate records and supported day-to-day administrative and financial processes.

Accounts Administration Document Management Customer Service Office Support Record keeping Financial Processes