Nkechi Mozie

I am a results-driven administrative and customer service professional with over five years of progressive experience across customer support, sales, virtual assistance, and office coordination. I consistently streamline operations, manage client relationships, and support compliance and documentation needs.

In my roles I have led customer support and sales teams, developed and executed sales strategies that drove revenue growth, and provided high-level administrative support in an Australian community services environment. I have a track record of improving client satisfaction and training staff to meet performance targets.

As a remote virtual assistant and contract call expert, I supported multiple businesses with calendar and email management, sales outreach, data entry, and reporting, improving efficiency and client follow-up processes. I also contributed to product and service improvements by identifying recurring customer issues and recommending solutions.

I hold a BSc in Zoology and have completed professional development in areas including support coordination, complaint handling, stress management, and effective communication. I bring a collaborative, detail-oriented approach and a commitment to delivering exceptional client outcomes.