Open to opportunities

Juan Romero

@juanromero1

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Experienced bilingual hospitality and operations professional specializing in property management and guest services.

United States

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What I'm looking for

Busco un puesto operativo en hospitalidad o gestión de propiedades donde pueda liderar equipos, optimizar procesos y mejorar la experiencia del huésped, con opciones remotas o híbridas.

Soy un Comunicador Social y Periodista con experiencia práctica en gestión de propiedades, atención al cliente y supervisión de personal en entornos remotos y presenciales. He liderado equipos de guest services, front desk y salvavidas, y gestionado procesos de cobro, disputas y cumplimiento operativo.

En roles recientes he creado reportes semanales de cumplimiento, diseñado y desarrollado sitios web para operaciones comerciales, y coordinado comunicaciones y propuestas de ventas. Me destaco por una ética laboral estricta, capacidad de liderazgo y adaptabilidad a distintos modelos operativos.

Busco aportar experiencia operativa y de servicio al cliente para optimizar procesos, mejorar la satisfacción de huéspedes y residentes, y apoyar el crecimiento y eficiencia de equipos en empresas orientadas a hospitalidad o gestión de propiedades.

Experience

Work history, roles, and key accomplishments

Contact CompanyCam Coordinator

Stayable

Apr 2025 - Oct 2025 (6 months)

Supervised completion of compliance checklists for housekeeping, maintenance and property managers and produced weekly staff compliance reports to improve operational consistency.

Checklists Reporting Team Supervision Property Management CompanyCam Data Entry

Sales Manager

Salt and den Proper

May 2024 - Oct 2024 (5 months)

Established initial client communications, prepared proposals and follow-ups, offered additional services to prospects, and managed scheduling and web development to support sales efforts.

Sales Outreach Proposal Development Client Communication Scheduling Web Design Lead Generation CRM

Remote Property Manager

Stayable

Mar 2024 - May 2024 (2 months)

Managed employee schedules and approvals, generated and approved quality checklists for cleaning and maintenance staff, handled guest account balances and led dispute and eviction payment processes.

Property Management Scheduling Quality Assurance Dispute Resolution Billing & Collections Operations Supervision PMS

Guest Services Team Lead

Stayable

Mar 2023 - Mar 2024 (1 year)

Managed guest call and message escalations, supervised complaints and refunds, processed guest charges and resolved booking and payment disputes within reservation platforms.

Escalation Management Customer Support Charge Processing Team Leadership

Front Desk Lead

Stayable Suites Kissimmee East

Oct 2022 - Mar 2023 (5 months)

Led front desk operations including guest check-in, cleaning lists and staff scheduling, coordinated maintenance work orders and supported reservation platform inquiries.

Scheduling Housekeeping Coordination Guest Relations Multitasking

Lifeguard Manager

Noah’s Ark Waterpark

May 2021 - Sep 2022 (1 year 4 months)

Supervised lifeguard staff, managed daily visitor safety and first-aid responses, and maintained high standards of park safety, receiving an 'Exceeds expectations' audit rating.

Team Supervision Incident Response Staff Training Customer Service Operations Auditing

Junior Journalist

El Ciudadano Grupo Editorial

Dec 2019 - May 2020 (5 months)

Produced multimedia journalism (photo, video, audio, text) focused on entertainment and social editorial content across digital platforms.

Video Editing Audio Editing Reporting Editorial Adobe Suite Research

Education

Degrees, certifications, and relevant coursework

Universidad Sergio Arboleda

Professional, Comunicador Social y Periodista

2015 - 2020

Grade: 4.4

Completed a Profesional degree in Comunicador Social y Periodista with coursework and practical experience in journalism and multimedia content creation.