Karen Carlo

Managed daily front desk operations for a boutique hotel, improving guest service quality and supervising staff while supporting reservations, billing, and revenue initiatives.

Assisted coordination of reception, registration, and VIP services while monitoring cashier accuracy, training guest services staff, and recommending operational improvements.

Oversaw front desk performance, resolved guest issues, managed inventories and invoices, and supported bookings and payment processing to maintain service standards.

Supervised reception operations, handled guest complaints, maintained equipment and supplies, and enforced housekeeping and service standards to maximize guest satisfaction.

Processed reservations and check-ins/outs, provided concierge information, handled payments securely, and delivered personalized guest services in a high-volume environment.

Managed reservation processing, multi-line phone inquiries, transaction security, and coordination with housekeeping and maintenance to resolve guest issues promptly.

Executed customer retention strategies, provided primary support, and used troubleshooting trees to resolve technical issues while improving customer loyalty and repeat business.

Supported executives with correspondence, reports, presentations, and data tracking, improving team productivity through accurate document preparation and meeting coordination.

Completed training or coursework at Coalition School for Social Change in New York focused on social change topics in 2013.