Open to opportunities

Atene Gharachehdaghi

@atenegharachehdaghi

Message

Results-driven customer service and operations leader focused on team performance and client satisfaction.

United States

Message

What I'm looking for

I seek a customer-focused role where I can apply leadership, operations oversight, and process improvements to elevate team performance and customer satisfaction.

I am a results-driven professional with extensive experience in management, customer service, and operations, known for building strong client relationships and improving team performance. I have directed daily operations, managed forecasts and reporting, recruited and trained staff, and implemented process improvements that enhanced service delivery and profitability.

I consistently deliver high levels of customer satisfaction — exemplified by maintaining 5-star guest communication and an 85%+ occupancy rate as an Airbnb host — and bring strong leadership, communication, and compliance-oriented management to roles where organizational success and customer experience are priorities.

Experience

Work history, roles, and key accomplishments

Current

General Manager

Current

HLLS LLC

Mar 2019 - Present (6 years 8 months)

Directed daily operations to optimize revenue, control expenditures, and improve profitability while implementing process improvements that enhanced service delivery and team efficiency.

Operations Management P&L management Team Leadership Customer Service Scheduling Process Improvement Social Media Management

Vacation Rental Host

Nov 2020 - Mar 2024 (3 years 4 months)

Managed bookings, payments, and guest communications to deliver a 5-star experience and maintained an 85%+ occupancy rate through effective planning and personalized service.

Payments Customer Satisfaction Conflict Resolution Housekeeping Coordination Listings Management

Office/Loan Manager

Simple Loans

Aug 2014 - Jan 2016 (1 year 5 months)

Processed loan applications, managed financial transactions and office operations, and delivered customer support to ensure compliance and efficient service delivery.

Loan Processing Cash Management Customer Service Office Administration & Compliance Records Management