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Daniel Angulo

@danielangulo2

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Property Resolution Manager at BIRCH HOSPITALITY coordinating maintenance and property access for owners and guests.

United States

Message

At BIRCH HOSPITALITY, I coordinate preventive and corrective property maintenance and manage lock systems to support safe, well-functioning properties. I also serve as a communication link between vendors, owners, and guests, following up on requests.

Previously, as Personal Assistant to the General Manager at BIRCH HOSPITALITY, I coordinated operations for over 100 properties, including reservations, housekeeping, supplies, and expenses. I also supported inspections and repairs, communicated with property owners, and updated databases.

At BALDESIGNS DE MEXICO SA DE CV, I worked as a Team Leader and earlier as an Account Executive & Customer Service representative. My experience also includes front desk and administrative work at HOTEL GRAN CENTENARIO, handling reservations, guest service, cash, and invoices.

Experience

Work history, roles, and key accomplishments

Current

Property Resolution Manager

Current

Birch Hospitality

Sep 2025 - Present (1 year 2 months)

Coordinate and supervise preventive and corrective maintenance of properties, ensuring optimal condition for owners and guests. Serve as liaison between vendors, owners, and guests, managing requests and monitoring property lock systems.

Maintenance Coordination Vendor Management Customer Service Property Management Communication Skills Problem Solving

Personal Assistant to the General Manager

Birch Hospitality

Jan 2025 - Sep 2025 (8 months)

Coordinated operations for over 100 properties, including customer service, reservation management, housekeeping coordination, supply control, and expense tracking. Oversaw inspections, repairs, and communication with property owners.

Operations Coordination Customer Service Reservation Management Housekeeping Coordination Expense Tracking Database Management

Team Leader

Baldesigns de Mexico SA de CV

Sep 2022 - Dec 2024 (2 years 3 months)

Led department operations, approving functions before execution and managing vendor and school accounts. Established performance expectations, monitored team progress, and resolved conflicts to foster collaboration.

Team Leadership Vendor Management Account Management Performance Monitoring Conflict Resolution Inter departmental Coordination

Account Executive & Customer Service

Baldesigns de Mexico SA de CV

Nov 2021 - Sep 2022 (10 months)

Managed high volume of requests from sales representatives and customers through the AS/400 system, ensuring compliance with internal guidelines. Maintained professional communication via phone and email, handling multiple accounts simultaneously.

Customer Service AS 400 Account Management Communication Skills Organization Prioritization

Administrative Assistant & Front Desk Receptionist

Hotel Gran Centenario

Jun 2016 - Oct 2017 (1 year 4 months)

Managed cash handling, room operations, and reservations, providing customer service and daily auditing. Welcomed guests, resolved billing discrepancies, and scheduled appointments and meetings.

Cash Handling Customer Service Reservations Front Desk Operations Invoice Processing Appointment Scheduling