Looking for a job

Eunice Vargas Meneses

@eunicevargasmeneses

Message

I lead guest services and streamline front office operations, reservations, and account resolutions.

United States

Message

What I'm looking for

I'm looking for a guest services, front office, or administrative role where I can lead teams, resolve guest needs, strengthen service operations, and apply my coordination and problem-solving experience.

I currently lead guest services at Enchantment Resort in Arizona, responding to guest needs, resolving billing and account inquiries, coordinating reservations, and supporting PBX, concierge, and accounting teams.

Previously, I managed front office operations at Harcourt Hotel and held administrative coordination and supervisory roles in Mexico, including academic logistics, compliance, payroll reporting, supplier follow-up, and events for 500 people.

Experience

Work history, roles, and key accomplishments

Current

Guest Services Lead

Current

Enchantment Resort

May 2024 - Present (2 years 5 months)

Responded to guest needs and concerns with courtesy to ensure a positive service experience. Coordinated with consortia partners, handled complaints, and supported PBX and concierge teams.

Guest Service Customer Service Complaint Resolution Team Coordination Training Accounting Coordination

Front Office Agent

Harcourt Hotel

Oct 2022 - Jan 2024 (1 year 3 months)

Managed guest check-in and check-out procedures efficiently, facilitating front desk operations. Conducted inspections and assisted with restaurant reservations.

Front Desk Operations Guest Service Room Inspection Phone Support Restaurant Reservations

Restaurant Attendant

Hilton Hotel

Oct 2021 - Oct 2022 (1 year)

Greeted guests and provided friendly, attentive customer service throughout their breakfast experience. Handled cash, card, and POS transactions accurately.

Customer Service POS systems Cash Handling Food and Beverage Services restocking

Academic Coordinator

Instituto Angelopolitano

Mar 2020 - May 2021 (1 year 2 months)

Oversaw academic logistics, including scheduling and maintaining student files/records. Registered student information systems and ensured compliance with accreditation standards.

Academic Coordination Student Records Management Compliance Program Evaluation Admissions

Supervisor/Assistant

Mobility ADO

Jan 2016 - Jan 2020 (4 years)

Managed cost control activities and verified bus records. Coordinated with HR and Legal, monitored supplier contracts, and organized events for 500 people.

Cost Control Supplier Management HR Coordination Payroll Reporting Event Planning Database Management