Looking for a job

Paula Ardila

@paulaardila

I streamline remote operations through bilingual customer service, appointment setting, lead generation, and digital marketing.

Colombia

Message

What I'm looking for

I'm looking for a remote role where I can support customer service, sales, appointment setting, and digital marketing through bilingual communication, organized follow-up, and practical process improvements.

I've supported real estate, telecommunications, retail, and home-services businesses through bilingual customer service, virtual assistance, and sales outreach. At Modern Choice Realty and Property Management, I managed English- and Spanish-language client communications, social media lead generation, cold calling, and marketing efforts.

I'm currently an appointment setter with Value Builders, calling warm leads to schedule conversations for sunroom and patio projects. I've also verified data and cold-called small companies for Purpose Matters, while supporting customer orders for Pizza Hut through GigCX Marketplace.

I bring advanced English, native Spanish, Excel, CRM, Meta Ads, Shopify, graphic design, and remote operations experience. I focus on organized follow-up, clear communication, practical marketing, and helping businesses free up time while improving customer satisfaction and sales.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant - Appointment Setter

Current

Value Builders

Sep 2025 - Present (1 year)

Part-time position (15 hours per week) handling warm leads, calling them to set up a call with the owner and designer. The company builds sunroom and patio project spaces.

Appointment Setting Lead Management Cold Calling Communication Skills

Virtual Assistant - Appointment Setter

Purpose Matters

Aug 2025 - Dec 2025 (4 months)

Part-time position (15 hours per week) performing data verification and cold calling for small companies to assist in a webinar.

Data Verification Cold Calling Appointment Setting

Virtual Assistant

Travs Mavs

Sep 2025 - Nov 2025 (2 months)

Part-time position (10 hours per week) working on an accounting-specific project.

Accounting Virtual Assistant

Virtual Assistant

Modern Choice Realty and Property Management

Nov 2024 - Apr 2025 (5 months)

Managed client communications in both English and Spanish. Responsible for marketing efforts, lead generation through social media, and cold calling prospective clients.

Marketing Lead Generation Social Media Cold Calling Bilingual Communication

Bilingual Customer Service Representative

GigCX Marketplace Platform

Oct 2023 - Mar 2024 (5 months)

Customer Service Representative at Pizza Hut, responsible for taking customer orders and providing service support. Worked part-time with a flexible weekly schedule.

Customer Service Order Taking Support

Bilingual Customer Service Agent

Full Potential Solutions

May 2023 - Oct 2023 (5 months)

Provided information on telecommunications services and assistance in the payment department.

Customer Service Telecommunications Payment Processing

Bilingual Customer Service Agent

Teleperformance

Jun 2022 - Jul 2022 (1 month)

Provided support for purchases made through the Nordstrom Rack website, assisting customers with order-related inquiries and issues.

Customer Service E commerce Support Order Management

Education

Degrees, certifications, and relevant coursework

Universidad Santo Tomás

Professional, Civil Engineering

Pursuing a professional degree in Civil Engineering, expected to graduate in March 2026.

Smart

Intensive Course, Excel Management, Databases, Statistical Analysis

2021 - 2021

Intensive course in Excel management, databases, and statistical analysis.

Colegio Cooperativo Próspero Pinzón

Technical Bachelor, Commercial Technology

Technical bachelor with a commercial technology specialty.

Cel University

Course, Marketing

2025 - 2025

Developed and executed cold calling strategies to generate leads for marketing agencies. Managed Meta Ads campaigns and oversaw social media account performance.