Brandon Benitez

Managed full cycle recruitment processes, including sourcing, screening, and interviewing qualified candidates for various roles. Maintained employee records and updated HR databases to ensure accurate data management and compliance.

Supervised and monitored daily operations of the Quality Control team, ensuring strict adherence to real estate market standards for 10 agents. Coordinated appointment scheduling for real estate agents, facilitating seamless communication between agents and high value clients.

Provided real time operational and navigation support to drivers, troubleshooting logistics, routing, and delivery issues handling more than 120 calls daily. Managed and resolved driver escalation tickets regarding vehicle issues, route delays, and client inquiries to minimize service disruption.

Coordinated high volume appointment scheduling for real estate agents to maximize calendar efficiency and eliminate conflicts. Delivered personalized customer support regarding property listings, availability, and agent inquiries.

Resolved complex customer inquiries and complaints across multiple channels (phone, email, chat) while maintaining high satisfaction scores. Assisted users with troubleshooting, product and service guidance, and accurate order processing.

Delivered tailored customer service while identifying upsell and cross-sell opportunities to match client needs.

Completed coursework in computer engineering.

Earned certification as a Windows Environment Operator.

Earned a Bachelor in Science.