Brandon Orozco

I am a bilingual (Spanish/English) virtual assistant with five years of focused experience in appointment setting, lead generation, and CRM-driven sales support. I work effectively with remote teams across multiple time zones to maintain consistent pipeline activity and customer engagement.

At El Balconcito de Delfina, I handled 100+ customer interactions weekly, maintained over 95% order-processing accuracy, and reduced stock discrepancies by 80% through regular audits and supplier coordination. I increased repeat purchases by 80% via targeted follow-ups and data-driven outreach.

During roles at AutoZone, I supported customers across the purchasing journey, processed transactions with 90%+ accuracy, and managed end-to-end sales pipelines—handling 60–100+ customer interactions per shift while qualifying leads and improving handoffs to sales teams. I delivered measurable improvements in lead-to-opportunity conversion and customer satisfaction.

I bring a solutions-oriented, customer-first approach, strong CRM and calling skills, and demonstrated results in boosting repeat business and conversion rates. I seek roles where I can apply structured follow-up processes and pipeline management to drive measurable sales outcomes.